Accessibility Statement for Wolt.com

We are committed to ensuring Wolt.com is accessible for people with disabilities. We are continually improving the user experience for everyone, and are applying the relevant accessibility standards to make the website as accessible and easy-to-use as possible.

Measures to support accessibility

To ensure Wolt.com is accessible, we are taking the following steps:

  • Including accessibility to our internal policies. For example, our standard pull request template requires the developers to pay attention to and verify the accessibility whenever new features or changes are released.
  • Appointing an accessibility officer (Antti Kosonen appointed on 9th of June 2020).
  • Providing accessibility training for our staff.
  • Assigning clear accessibility targets and responsibilities.
  • Employ formal accessibility quality assurance methods. We are using different external auditors twice a year to identify the potential issues.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Wolt.com is partially conformant with WCAG 2.1 level AA and is working on being full conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback

We welcome your feedback on the accessibility of Wolt.com. Please let us know if you encounter accessibility barriers:

We’ll do our best to get back to you within 5 working days.

Compatibility with browsers and assistive technology

Wolt is designed to be compatible with the following web browsers:

  • Chrome version 80 and higher
  • Firefox version 74 and higher
  • Safari version 13 and higher
  • Edge version 80 and higher
  • Internet Explorer 11 (until October 17th 2020)

Wolt can not ensure compatibility with:

  • Web browsers not mentioned in our compatible web browsers list

Wolt is designed to be compatible with the following assistive technologies:

  • Screen reading technologies

Note about using screen readers. For Wolt.com we have attempted to ensure that most combinations of a screen reader and web browsers work but certain combinations are more optimal than others, such as VoiceOver combined with the Safari web browser for the Mac operating system. If you have problems with using a screen reader at Wolt.com please contact us.

Technical specifications

Accessibility of Wolt.com relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations of Wolt.com

Despite our best efforts to ensure Wolt.com is accessible to everyone, there may be some limitations. Below you'll find a description of the known limitations and what we are doing about them. Please contact us if you observe an issue not listed below or can not access parts of this website.

We’ll do our best to get back to you within 5 working days.

Known limitations:

  1. Issues with focus indication

    Firefox web browser does not tab focus on anchor tags (links) when using a Mac operating system.

    What we are doing about it:

    This is caused by Firefox honoring the Mac operating system keyboard preferences and can be fixed by the user.

    In the “System Preferences” go to the “Keyboard” preferences and in there to the “Shortcuts” panel. In this panel check the “Use keyboard navigation to move focus between controls” radio button.

  2. Issues with some external services

    Wolt.com employs several external services and can not guarantee that they follow the same accessibility standards as we do.

    Specifically we have identified accessibility issues with the following external / 3rd party services:


    Job application forms

    We are using a service called lever.co for our recruitment. The users can submit their applications at the form linked to our careers -page at https://wolt.com/jobs. The job application forms have issues with tab order and semantic headlines.

    What we are doing about it:

    We are updating the careers -page at Wolt.com during 2020 and will address the accessibility matters in that update.


    Restaurant application forms

    When a restaurant wants to get on the Wolt platform, their manager can fill in the form at https://wolt.com/en/merchants. We are using a 3rd-party service https://pipedrive.com to manage and keep track of the incoming requests.

    The restaurant application form has accessibility issues with tab navigation and semantic headlines. 


    What we are doing about it:

    We have communicated the accessibility issues related to the external sites, whose services we use, to the service providers. Wolt is also in the progress of becoming less reliable of external services which will improve our accessibility further.

  3. Issues with videos

    Some older videos and videos that provide no contextual information on our site do not have sound or captions. We also use videos from Youtube embedded on our site and are not responsible for any accessibility issues related to their video player.

    The videos used at Wolt.com are not critical for the core functionality. Using Wolt for the main use case – ordering food – does not require users to watch any videos.


    What we are doing about it:

    We will make sure that the videos that Wolt produces have captions whenever possible. We have updated our internal video production guidelines during 2020 to include accessibility aspects.

  4. Issues with contrast

    Some elements of the website may not have sufficient colour contrast.

    Currently (June 2020), the secondary button element is colored #009de0 is sometimes shown on white background. That contrast is not sufficient and therefore not compliant with the accessibility guidelines.


    What we are doing about it:

    While most of the contrast issues on Wolt.com have been fixed and tuned to be more accessible, few issues remain to be fixed in the future.

  5. Issues with links having insufficient context

    Some of our internal and external link texts might not be fully descriptive and clear to all users.

    For example, our courier partner contact page at https://wolt.com/en/couriers has a link “Apply now”, that is not fully descriptive without the surrounding context.


    What we are doing about it:

    We are working on making our link texts more descriptive and accessible.

  6. Wolt blog

    We sometimes publish articles, marketing and insights on our blog at https://wolt.com/blog.

    Wolt blog is not part of the core service, and ordering food via Wolt doesn’t require reading any blog posts we’ve published.

    We have identified the following accessibility issues with our blog:

    - Keyboard navigation is not fully accessible on all of our blog pages
    - Some internal and external link texts are not descriptive and accessible enough to all readers
    - Some of the images used lack a descriptive alternative text
    - Certain textual elements in our blog pages require contrast adjustment

    What we are doing about it:

    We are working to make our Wordpress template more accessible during 2020.

Assessment approach

Wolt.com assessed the accessibility of Wolt by the following approaches:

  • Self-evaluation
  • External evaluation

Evaluation report

An evaluation report for Wolt.com will be available at this page soon.

Accessibility change log

The accessibility improvements we have released after May 2020:

  • June 8th 2020: Fixed an accessibility issue with Add to basket functionality
  • June 16th 2020: Implemented the mechanism for bypassing the content blocks
  • June 16th 2020: Fixed the issues with minimum contrast
  • June 16th 2020: Correct semantic headlines for all of the content
  • June 24th 2020: Fixed focus issues with signup form
  • July 1st 2020: Improved the visibility of focused components
  • July 1st 2020: Improved the keyboard navigation
  • July 1st 2020: Improved the textual alternatives of several elements
  • July 3rd 2020: Published the accessibility statement
  • July 7th 2020: Further improvements for the visual focus of some components
  • July 6th 2020: Added the missing aria-tag for restaurant rating 
  • July 9th 2020: Published the accessibility statement
  • July 15th 2020: Fixed some unexpected keyboard navigation behavior
  • July 15th 2020: Better labels for screen readers in multiple places
  • July 15th 2020: Improved the contrast with the hero pictures that have overlay texts
  • July 24th 2020: Improved the blog accessibility
  • July 29th 2020: Improved the contrast of disabled/unavailable menu items
  • Aug 5th 2020: Lists and tabs announce themselves more accessibly
  • Sep 2nd 2020: Video controls are more accessible
  • Sep 18th 2020: Semantic updates to several pages