Introduction of a Service Fee
Published:
May 13, 2022
From 18 May 22 onwards, all orders delivered by Wolt will have a small Service Fee. The Service Fee is set at €0.30 and it will be visible to you at check-out.
The implementation of a Service Fee helps us to further develop our delivery and order services, to cover the transaction costs with our payment service provider as well as recycling costs and provide more flexible pricing with our future services. Orders that you pick up yourself will not be impacted. We charge the Service Fee only when your order is confirmed. We have answered some questions about the introduction of the Service Fee in more detail further below. If you still have any questions, please reach out to our Support Team – we’re here for you! 💙
Q&A regarding the Service Fee:
🤔 How much is the Service Fee? 💙 The Service Fee will only be charged for deliveries and is €0.30 per order. Both the Delivery Fee and Service Fee are always visible to you at check-out. 🤔 Does the Service Fee apply to all orders? 💙 The Service Fee applies to all delivery orders and will only be charged when your order is confirmed. 🤔 Why are you adding a Service Fee? 💙 The Service Fee helps us provide our delivery services and run the Wolt platform by e.g. using it to cover the transaction costs with our payment service provider as well as recycling costs for our packaging 🤔 A venue is offering free delivery. Do I still have to pay the Service Fee? 💙 Yes. This is because the Service Fee helps us to provide our delivery services and run the Wolt platform by e.g. using it to cover the transaction costs with our payment service provider as well as recycling costs for our packaging. While the Delivery Fee will be €0.00, the Service Fee of €0.30 will be charged on top.