Support Associate (Students)

Zagreb, Croatia
Support
Part-time

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! 

Role background

We launched in Zagreb in December 2018. From there, we’ve already expanded to more than 20 cities with close to 700 venues and tens of thousands of active customers.

We're currently looking for part-time student Support Associates to join our Support team in Zagreb! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, venues and Courier Partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends. 

If the points below sound exciting, we look forward to hearing from you!

Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time.

Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise. 

Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience.

Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must! 

Attitude: Take ownership beyond the obvious.

What you'll be doing

  • Handling customer, merchant, and courier support together with the team in shifts.
  • Developing our support function together with the support team as well as other teams within Wolt.

    Important: this is a part-time student position!

 

Hourly fee

30 kn/h, 35 kn/h on Saturdays and 45 kn/h on Sundays, holidays and night hours.

Our humble expectations

  • You are a fast learner and attentive to both small details and the bigger picture
  • Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority
  • You love staying organised and working under pressure is your strength
  • You have great communication skills and a team player attitude
  • Friendly and professional demeanour
  • You are able to work during mornings or evenings for at least 4 days a week, including every other weekend in an afternoon shift
  • Fluent in Croatian and able to work in English

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click to apply and get the conversation going!  

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! 

If you have any further questions about the position before submitting an application, you can turn to: Katarina Zjakić, Support Team Lead, katarina.zjakic@wolt.com

About Wolt

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platform to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 27 countries today, 23 of which are with the Wolt product and brand. 

So, why work at Wolt?

At Wolt, we’re about getting things done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

Apply now

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