Restaurant Associate

Oslo, Norway
Sales
Full-time

Do you have an eye for detail and great communication skills? Do you love working in a fast-paced environment and are looking to kick-start your career in the startup world? If this sounds like you, we'd love to chat!

Role Background
 

So… we have built this rocketship. We call it Wolt. And we’re on a mission to make cities a better place to live with the help of technology. We started in 2014 in Finland, with the customer-obsessed mindset we have now reached 23 countries with over 12M users. We are best known for our food delivery platform but from the beginning of 2021, we are on a journey to become an ‘’everything’’ app so you can get almost anything in your city delivered to your doorstep in less than an hour.

We launched in Norway in 2017 and are already operating in Oslo, Trondheim, Tromsø, Stavanger, Bergen, Lillestrøm, and Sandnes with more cities to come soon. As we expand rapidly, we're looking for a detail-oriented service talent to join our growth journey and help to set up and support the restaurant partners on Wolt.

As such, we need a customer-focused and structured full-time Restaurant Associate to ensure the best possible partnership by supporting, onboarding and training new and existing restaurant partners. You will act as a key communicator between different departments, such as live support, restaurant onboarding, and account management to ensure the best experience for the partners and end-users.

We are currently also looking for a Retail Associate, in case you have a passion for retail. 

What you'll be doing

  • Supporting the restaurant partners with different contractual, financial, and technical matters.
  • Successfully onboarding venues onto the Wolt platform including arranging photoshoots, setting up menus and profiles, training of staff, testing, and follow-ups.
  • Handling restaurant support together with the Support team, especially cases that need to be escalated further.
  • Ensuring our portfolio of restaurants reaches the highest Wolt service standards by conducting frequent quality and satisfaction checks.
  • Ensuring the menu platform is up to date with the text and visuals that reflect the Wolt brand.
  • Helping our restaurant partners and colleagues in any other urgent cases, if necessary.
  • Sharing best practices amongst the restaurant team.
  • Occasionally doing market visits and helping us launch in new cities in Norway.

Our humble expectations

  • Fluent in Norwegian and English to be able to communicate with the partners and ensure we have correct information on the app.
  • Experience within customer service, ideally customer support or similar. 
  • Excellent interpersonal skills with the ability to adapt the tone to suit the audience.
  • ‘’Doer’’ with a service-minded approach and eye for detail.
  • Self-starter and a passion for food.
  • Good problem-solving skills and quick on your feet. You thrive in a fast-paced environment where no days are the same. 
  • Experience from the restaurant or horeca industry is a plus.
  • Ability to work on the weekends every once in a while.
     

Why should you join Wolt?

  • Making an impact. Day to day you will help restaurants introduce their food to a wider audience with the help of Wolt. Together we are making cities a better place to live in and building ‘’the best in the world’’ delivery service for the end users and partners.

  • Learning and growth never ends. For example, in 2021 we scaled our office in Norway from 30 to ca 100 employees, launched 3 new cities, built up a retail team, and started building up our dark grocery store Wolt Market. We develop fast in a fast-moving industry which means there is always something new to learn and different opportunities to develop together with the company.

  • Being part of an ambitious team in a flat international organization. We operate with a very flat hierarchy in our office in the center of Oslo which means you are encouraged to bring your ideas to the table from day 1. We love to get things done, take ownership, and innovate, and we always make sure to have fun in the process! :) 

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

The application deadline is 6th February, but we are reviewing applications on an ongoing basis. So if you think this sounds like your next step, then make sure to send in your application today!

Please remember to attach your CV when sending in your application :) 

About Wolt

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 60,000 courier partners across 23 countries and 129 cities.

Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.

We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.

In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

#LI-KL1

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