Content Training Quality Lead
Are you an experienced support professional? Do you have a never-ending will to learn and teach others? If this sounds like you, then we’d love to chat!
What you'll be doing
Establishing and leading a team of CTQ Specialists in Georgia.
Experiment and implement new processes and rhythms that take our quality to an even higher level
Own and innovate our onboarding and ongoing training.
Create a flow for checking the quality of our support working alongside QA managers throughout Wolt.
Take responsibility to ensure that our support content is accurate and kept up to date.
Work together with our Head of Customer Support and Support Managers to develop strategies to improve customer experience and satisfaction while creating engaged customers.
Our humble expectations
You have already managed a training, quality or content process for another support team.
You understand the importance of quality and also a builder who can make something out of nothing
You are detail oriented and enjoy learning and teaching others how to use our Customer Support tools.
You are a clear communicator with all stakeholders and can explain your vision and ideas.
You have a can-do attitude and you are ready to roll up your sleeves and get to work in a fast-paced tech company environment.
You have management experience and will be able to hire and inspire a team of CTQ Specialists
You are fluent in both written and spoken English and Georgian.
If you are excited about working in a high-growth environment, taking ownership, and leading an extremely ambitious team, then click below to apply and get the conversation going!
There's no deadline for applying to this role - we'll be conducting interviews immediately, so don't delay in submitting your application!
If your have any further questions about the position, you can send your enquiries to: Bjarne Vibe, Regional Talent Acquisition Partner - email@example.com. Please note we do NOT accept applications by email.
Wolt is currently active in 23 countries and more than 90 cities, servicing over 7 million customers. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.
We’ve raised more than €258M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, 83North, EQT Ventures and Highland Europe. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.
In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.