Restaurant Account Management Associate

Budapest, Hungary
Sales
Full-time

Are you a service-minded self-starter looking for your next challenge? Does being a part of one of Europe’s fastest growing companies interest you? If so, then we'd love to chat!

Role background

Wolt is a Finnish technology company and we’re best known for our food delivery platform. Our journey in Hungary started three years ago with a few people in a small office in Budapest. Fast-forward to today and we have a team of over 170 people and we’ve launched in more than 20 cities with more to come! 

As such, we need an Account Management Associate to drive incremental revenue and provide the tools and support for our restaurant partners to make sure they thrive on our platform and increase sales while improving operational aspects. With this in mind, you need to be super passionate about restaurants and account management, but also able to adapt and change your tone and approach depending on the type of partner you’re working with.

What you’ll be doing

  • Supporting the senior account managers on driving and managing Month over Month sales growth of our current venues and improving venue performance by measuring critical KPIs, strong analysis, and frequent quality and satisfaction checks.
  • Owning the partner’s assortment - suggesting which products should be listed initially, and working with the partner to constantly add/remove items to improve customer conversion.
  • Working with the restaurateur partner to improve overall sales and conversion rates by sharing tools and best practices (such as tailor-made promotions and campaigns) to help ensure the partner’s success.
  • Gathering feedback from our partners and helping to translating it into product, marketing and operations improvement
  • Key communicator between our operations and selected restaurant partners.

Our humble expectations

  • Excellent interpersonal skills - you will be working with a lot of different people
  • Experience within account management, customer support or administration
  • Structured, detailed and service-oriented
  • Self-starter and a passion for food
  • Fluent in Hungarian and English
  • Having a restaurant management or any other hospitality experience is an advantage but not a must

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! 

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! 

If you have any further questions about the position before submitting an application, you can turn to:
Reija Oksanen, Talent Acquisition Partner - reija.oksanen@wolt.com

Please note that we do not accept applications coming in via email. Please submit your application via our job portal. 

About Wolt

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 80,000 courier partners across 23 countries and over 200 cities.

Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.

We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.

In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

#LI-RO1

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