Restaurant Associate (Onboarding)
Are you a team player with great communication skills? Вам нравится многозадачность?
Dinamik mühitdə işləməkdən zövq alırsınız? If you got all the questions and your answer is yes - then read further!
Wolt is a Finnish technology company and we’re best known for our food delivery platform. We launched in Baku in summer 2019, and have since been conquering the food delivery scene step by step.
We are growing rapidly and are hiring Restaurant Associates to support Wolt’s restaurant portfolio in Azerbaijan. The ideal candidate is structured, detail-oriented, and enjoys a diverse working week. You will assist with onboarding our restaurant partners, ensuring that menus are updated, and supporting the venues on a day-to-day basis. You will also act as a key communicator between our operations team and restaurant partners in order to ensure optimal success. In this entry level role you will have the opportunity to learn a lot about our operations and business, working with our restaurant team.
What you'll be doing
- Responsible for onboarding venues into Wolt’s platform. This includes making sure we have the photos, helping with the menus, translations and training the venues.
- Ensuring that our restaurant partner menus on the platform are up to date, and making sure that our menu-platform is always up to date with the text and visuals that reflect the Wolt brand.
- Managing of our restaurant liaisons by identifying, training and keeping them up to speed with any urgent cases.
- Handling restaurant support together with our support associates.
- Ensuring our portfolio of restaurants reach the highest Wolt service standards by conducting frequent quality and satisfaction checks.
- Assisting the Restaurant Onboarding Managers in any additional tasks related to working with our restaurant partners.
Our humble expectations
- Experience from customer service, administration, account management, or similar.
- Ability to multitask and work under pressure. You are used to working with tight deadlines.
- Excellent communication skills and interpersonal skills.
- Structured, analytical, detailed and service-oriented.
- Experience from within the restaurant industry is a plus.
- Self-starter with a passion for food.
- Fluent in Azerbaijani, Russian and English.
So if you are excited about working in a high-growth environment, taking ownership, and being part of an extremely high-performing team then we’d love to hear from you!
The closing date for applications is Monday 4 October 2021. Please note that we do not accept applications coming in via email. Please submit your application via our jobs portal.
Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 60,000 courier partners across 23 countries and 170 cities.
Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.
We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.
In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.