Inside Sales Lead
We are on an expansion path, and for this team, everything starts with restaurants. If there are no restaurants, there are no customers and if there are no customers, there are no couriers. Thus, restaurant and retail operations are a crucial part of Wolt’s success in every city and country. As the Inside Sales Team Lead, your role is to manage our inside telesales restaurant and retail acquisition efforts and a team of Sales Associates.
As the Inside Sales Team Lead you’ll be recruiting and leading a team of high performing and motivated Sales Associates, you will be an integral part in helping us build and master the in-house sales process, in addition, you will be actively participating in the sales process and setting examples for your team to follow.
Your job will be to improve Wolt’s restaurant portfolio by adding the right new venues to the platform and using data to determine the focus areas. You will use your extensive sales experience to provide tools, sparring and coaching to build on your team’s competencies and manage their performance. You will also form a strong communications loop with the Restaurant Onboarding & Support Lead, whose team is onboarding the partners your team acquires.
What you’ll be doing
Lead and actively participate in attracting and closing new restaurant and retail partnerships through effective inbound and outbound telesales
Actively and systematically manage your inbound and outbound telesales pipeline in assigned markets
Support the review of existing practices and processes, suggest improvements as needed, and help implement improvements and monitor the impact of these changes over a determined period of time
Participate in the process of identifying and setting meaningful KPIs, managing sales performance and providing ongoing performance feedback
Provide weekly, monthly and/or quarterly sales goals for the inside sales team. Generate reports that helps us forecasting, track goals and results
Understanding underlying drivers for Wolt and venue performance to set sustainable and profitable commercial terms
Making sound business decisions by supporting your intuition with data
Creating a positive work environment that enables the team to develop, support learning through coaching, guidance and actively promote the sharing of experience, knowledge and recommendations among peers teams, direct and skip-level reports
Support the recruitment process by identifying, attracting and hire passionate team members to help us build the best Inside sales team in the industry
What we offer
- Cool office in the heart of Berlin
- Independent work in a dynamic, international team
- A fast-growing tech company with many career opportunities
- Flat hierarchies in a family start-up atmosphere
- Attractive salary package including stock options plan
- Discount on Wolt orders
- Modern work equipment of your choice (MacBook, iPad)
- Various soft drinks, coffee and fruits in the office
- Comprehensive internal educations
- Weekly (virtual) all-hands meetings and regular team events
- Flexible working hours policy + 30 days of paid vacation
Our humble expectations
You have demonstrable experience of being successful within a sales position
You have extensive people management or coaching experience, ideally within telesales
You are consultative on your approach that prioritises building relationships and open dialogue to identify and provide solutions to our restaurant and retail partner's needs.
You have the ability to make sound business decisions while basing decisions on data
You are a natural ‘hunter’ with excellent communication and networking skills
You are a real foodie with good knowledge of the local restaurant scene
You have a self-starter mindset and willingness to contribute to hands-on activities in a flat organization
You possess experience from within the hospitality industry - especially restaurants - is a plus
You are fluent in German and English
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
If you have any further questions about the position, you can send your enquiries to:
Mark Abarintos, Talent Acquisition Partner - firstname.lastname@example.org
Please note that we do not accept applications coming in via email. Please submit your application via our job portal.
Wolt is a technology company that makes it incredibly easy to discover the best restaurants, grocery stores, and other local businesses and have them delivered to your home or office. Wolt works with over 45,000 restaurant and retail partners as well as with over 95,000 courier partners in 23 countries and in over 190 cities.
Our apps (iOS and Android) have the best ratings in the industry, which is mainly due to our customer-centric approach to how we design our products and processes. For example, our customer service team responds in seconds and in the customer's language.
We have received more than 707 million euros in financing from renowned US and European investors, including ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth. We were also lucky enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt's app as Editors' Choice, Wired named the company one of the "Hottest Startups in Europe", Forbes took our CEO Miki Kuusi was named 30-under-30 in Consumer Tech and the Nordic Startup Awards named Wolt Company of the Year.
In 2020 the Financial Times named us the second fastest growing company in Europe. We are continuing to expand rapidly and are looking for more talent to join us. If you are enthusiastic about cutting-edge technology and good food and want to make a difference in your city, then Wolt could be just the thing for you.