Are you a service-minded professional looking for your next challenge? Does being a part of one of Europe’s fastest growing companies interest you? If so, then we'd love to chat!
Wolt is a Finnish technology company and we’re best known for our food delivery platform - you can read more about our story below.
Just 2 years ago, Wolt operated in 4 countries and 10 cities across the Nordics. Fast forward to today, we’re in 23 countries and over 180 cities across EMEA, servicing over 10M registered users.
Wolt has been growing rapidly in Finland ever since we launched in 2015. We don’t want to just satisfy our customers’ hunger, but to deliver a wide variety of products and expand our platform to some cool retail shops, supermarkets, flowers, toys and other exciting products, all referred to as Retail.
As such, we need a Retail Associate to support the onboarding and training of new retail partners and ensuring the best possible partnership. As a Retail Associate you will act as a key communicator between our operations team and retail partners in order to ensure optimal success.
What you'll be doing
- Onboarding retail venues into Wolt's platform including photography, menu building and training sessions.
- Creating selections and ensuring retail partner selections on the platform are accurate
- Handling retail support together with your fellow Wolters in our Support team
- Proactively helping retail partners in order to improve their performance
- Helping out with marketing campaigns for retail partners
- Assisting the rest of the Retail team in any additional tasks related to working with retail partners
Our humble expectations
- Solid experience from a previous support, administration, or account management role
- Excellent interpersonal skills with the ability to adapt tone to suit the audience
- Experience from within the retail industry is a plus
- Structured, detailed and service-oriented
- Self-starter with a passion for food
- Fluent in Finnish and English
This is a 6 months fixed term contract, with the possibility of extension.
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!
If you have any further questions about the position, you can send your enquiries to:
Maria von Frenckell, Talent Acquisition Partner - firstname.lastname@example.org
Please note that we do not accept applications coming in via email. Please submit your application via our job portal.
Wolt is a Finnish technology company and we're best known for our delivery platform. On our mobile apps or website, customers can order their favorite meals from our restaurant partners – or other items from our grocery and retail partners – to either pick up their order or have it delivered by our courier partners.
We're currently active in 23 countries and more than 180 cities, servicing over 10 million customers. Our apps (iOS and Android) have the industry's highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer's own language.
We've raised €267M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, 83North, EQT Ventures, Highland Europe, and Goldman Sachs Growth Equity and Lukasz Gadowski (founder of Delivery Hero). We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt's app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year. In 2020 we were recognized as Europe's most promising startup as part of Adyen and TNW's #Tech5 competition, and as the fastest growing tech company in Europe by the Financial Times.
Wolt is more than just a food and retail delivery operation – in fact we are built upon a solid foundation of state-of-the-art technology. Our internal tooling enables us to ramp up new cities efficiently and provide excellent customer service, our own logistics platform allows us to optimise our couriers' work to get you the food you want as fast as possible, and our restaurant platform allows restaurants to offer exciting food experiences for our customers in an optimal way.
We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Each and every one of our product team members has a say in where we are going and what solutions we implement. We work with a passion, but we haven't forgotten how to have fun along the way!