Are you a detail-oriented and service-minded professional looking for your next challenge? Do you get excited about being part of building a brand new business vertical for Wolt and shaping the future of retail? If this sounds like you, then we’d love to chat!
So… we have built this rocketship. We call it Wolt. And we’re on a mission to make cities a better place to live with the help of technology. We started in 2014 in Finland, with the customer-obsessed mindset we have now reached 23 countries with over 12M users. We are best known for our food delivery platform but from the beginning of 2021, we are on a journey to become an ‘’everything’’ app so you can get almost anything in your city delivered to your doorstep in less than an hour. That means expanding our business to supermarkets, flowers, toys, electronics, gifts, and other exciting products, all referred to as Retail.
We launched in Norway in 2017 and are already operating in Oslo, Trondheim, Tromsø, Stavanger, Bergen, Lillestrøm, and Sandnes with more cities to come soon. As we expand rapidly, we're looking for an upcoming service talent to support our growth journey by helping our new retail partners to get started after they have joined Wolt.
As a Retail Associate, you will onboard, train and support new retail partners and ensure the best possible start to their partnership with us. You will act as a key communicator between our retail sales team and retail partners in order to ensure optimal success.
We are currently also looking for a Restaurant Associate, in case you have a passion for horeca and restaurants.
What you'll be doing
Onboarding retail venues into Wolt's platform including photography, assortment updates and training.
Creating product selections and ensuring retail partner selection on the platform is accurate.
Handling retail support together with your fellow Wolters in our Support team.
Proactively helping retail partners in order to improve their performance.
Helping out with marketing campaigns for retail partners.
Assisting the rest of the Retail team in any additional tasks related to working with retail partners.
Our humble expectations
Previous experience in retail stores or from a customer-facing position within customer support, administration, account management, front desk, or similar.
Excellent interpersonal skills with the ability to adapt the tone to suit the audience.
Structured, detailed, and service-oriented.
Self-starter with a passion for retail. Experience from within the retail industry is a plus.
Interest in and/or experience with different tools/systems.
Fluent in Norwegian and English to be able to both communicate with partners and create the product selections in the local language and English.
What you’ll get by joining Wolt
Making an impact. Day to day you will innovate the retail industry together with the rest of the retail team, make cities a better place to live in, and help Wolt to become the ''the best in the world'' delivery service.
Being part of an ambitious team in a flat international organization. Things move fast in our office in the center of Oslo. We love to get things done, take ownership, and innovate, but we always make sure to have fun in the process!
Learning never stops. We grow fast in a fast-moving industry, which means there is always something new to learn and different opportunities to develop within Wolt.
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
The application deadline is 30th January. But we will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!
If you have any further questions about the position before submitting an application, you can turn to:
Kristin Liiksaar, Talent Acquisition Partner - email@example.com.
Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 60,000 courier partners across 23 countries and 129 cities.
Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.
We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.
In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.