Account Manager

Copenhagen, Denmark
Sales
Full-time

Are you an enthusiastic account manager with a true ‘service first’ mindset that is looking to develop a career in the startup scene? Does a varied and challenging role in a brand new team in one of Europe’s fastest-growing companies interest you? If so, then we’d love to chat!   

Role background

Wolt is a Finnish technology company and we’re best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners and either pick their order up or have it delivered by our courier partners. 

A few years ago, Wolt operated in 4 countries and 10 cities across the Nordics. Fast forward to today, we’re in 23 countries and over 100+ cities, servicing over 10M registered users. Wolt has been growing rapidly in Denmark ever since we entered the market in 2017, and we now partner with more than 1,600 restaurants across 11 cities.

For Wolt, everything starts with restaurants. If there are no restaurants, there are no customers and if there are no customers, there are no couriers. Thus, restaurant operations are a crucial part of Wolt’s success in every city and country. Until recently, our restaurant operation was split into three sections; acquisition, onboarding, and support. We recently introduced development to the mix and hence this is your chance to join one of our newest teams and be a part of shaping how we develop our existing partners on Wolt.

Your job starts when the restaurant has been onboarded to Wolt’s platform. As an Account Manager, you’re responsible for managing and developing your portfolio of several hundred restaurants in Denmark, generating more than 200 million DKK per year. We’re looking for someone with a genuine passion for establishing relationships and improving key business metrics to create results for Wolt, the restaurants, and ultimately the customers. In doing that, you need to have good problem-solving skills, commercial flair, a strong passion to deliver exceptional service, and the ability to adapt the tone to suit both the restaurant owner and the chef. Preferably you have previous experience in negotiating commercial terms on a B2B level and making decisions based on data, and are now looking to further develop your skills in the fast-moving startup scene.

What you’ll be doing

  • Owning the overall restaurant relationships after they have been signed and onboarded to Wolt.

  • Driving revenue growth of Wolt and restaurant partners in your portfolio by improving venue performance through data driven consultation.

  • Establishing a good relationship with the partners and doing quality and satisfaction checks. 

  • Identifying the focus area in your portfolio and investing into high-potential partnerships.

  • Re-negotiation general terms and conditions with restaurant partners.

  • Negotiating marketing campaigns and other initiatives to grow revenue.

  • Working closely together with the marketing team to plan and execute campaigns together with restaurant partners.

  • Getting your hands dirty: we’re developing a lot from scratch and this is a brand new role. Your responsibility is to bring structure and help us to shape how we support our partners. 

Our humble expectations

  • Experience in B2B account management or similar from a high-paced environment. Alternatively business-related higher education with some relevant job experience and a strong passion to grow and develop within account management. 

  • Fluent in Danish and English is a must to connect with our partners.

  • Excellent interpersonal skills with the ability to adapt the tone to suit the audience. 

  • Commercial flair with good analytical and problem-solving skills.

  • Structured, detailed, and service-oriented.

  • High ownership and ambition to go beyond the obvious.

  • Passion for food and developing the best restaurants in town.

  • Experience working with CRM tools or data systems is preferred. 

  • Previous experience in acquisition sales is a plus. 

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today! We are looking for someone to start as soon as possible and will close the role when we find the right match.

If you have any further questions about the position, you can turn to:

Kristin Liiksaar, Talent Acquisition Partner - ta-nor@wolt.com 

Please note that we do not accept applications coming in via email. Please submit your application via our job portal.

About Wolt

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 60,000 courier partners across 23 countries and 129 cities.

Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.

We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.

In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

#LI-KL1

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