Project Manager

Copenhagen, Denmark
Operations
Full-time

Are you a project management professional with solid experience in optimizing and developing growth in a fast-moving and dynamic environment? Do you have an analytical, structured and process-driven mindset and want to be the key player in ensuring the best in the world experience for our courier partners and customers? If so, then please read on!

Role background

Wolt is a Finnish technology company and we’re best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners and either pick their order up or have it delivered by our valued courier partners. Four years ago, Wolt operated in 4 countries and 10 cities across the Nordics. Fast forward to today, we’re in 23 countries and over 100+ cities, servicing over 10M registered users.
 

In the Operations Team, we focus on our Courier Partners: we ensure the right amount of courier partners to meet the order demand, by constantly developing courier partner satisfaction and smooth, scalable processes. Wolt has been growing rapidly in Denmark ever since we entered the market in 2017. And due to our rapid growth, we are now looking for a Project Manager to lead various bigger projects across our Operations Team and in collaboration with other departments.

You will be working closely together with the rest of the Operations Teams and will report to the Head of Operations in Denmark. In Operations life moves fast and no day is the same, so to be successful in this role you will need to be self-motivated, structured, data-driven, creative, have a holistic business understanding, and have excellent stakeholder management skills.
 

As a Project Manager, you will work with projects across courier partner acquisition, onboarding, retention and activation etc. Moreover, you will collaborate with other functions within Wolt to carry out bigger projects related to how we run our Courier Partner Operations at scale as our business grows more and more complex. This means proactively taking ownership of different projects within Operations as well as independently identifying new improvement areas, scoping, planning and managing the projects, utilizing the internal resources, and ensuring we meet our goals and KPIs. In this role you will utilize your experiences with strategic process planning, project management, business development, working across functions, and ultimately you will be the key player in ensuring that we are able to meet our growth plans in Wolt Denmark. This is a brand new role in the team, hence there is a lot of freedom to shape the role as you go.

What you’ll be doing:  

  • Project management  - taking ownership of larger projects within Operations, and picking up new projects to optimize our operations and team. You will scope out the challenges, plan, structure, collaborate and delegate to ensure the goals are met. 

  • Optimizing and ensuring scalable processes - using data and insights from the teams to identify problem areas and help us drive operational efficiency and decrease unnecessary manual tasks in Wolt DK and in our different cities in Denmark.

  • Measuring - collaborating to build up dashboards, KPIs and reports related to the performance of our Operations.

  • Stakeholder management - you are part of the Operations Team, but will closely collaborate with Sales, Retail, Marketing and other teams to identify opportunities and execute projects. 

  • Product Improvement - actively searching for new features which could improve our courier partner experience on Wolt, and have a close feedback loop to our products team and ensure these are on the product roadmap.

Our humble expectations

  • Solid experience within project management, business development, or similar ideally within a commercial setting. 

  • Fluency in both Danish & English is a must.

  • Having experience in managing different natured projects within growth and optimization is an advantage. Ideally, you are familiar with some agile project management methodologies and theories, and know how to put them into practice.

  • Structured, with solid analytical and problem-solving skills. You have gained a strong toolbox in project management and are able to look into data and conceptualize, improve and implement ideas and KPIs in close collaboration with your team. 

  • You are skilled in project management tools and systems - most likely you have worked with tools such as Jira, Monday & Miro etc.

  • Fast learner and ability to quickly adapt to new tools, processes, and information.

  • Ability to lead by example and motivate - you have the genuine will and skill to support and lead different teams and stakeholders.

  • Proactive planner and thorough thinker that is constantly looking for new ways to optimize existing processes.

  • Getting things done with a can-do attitude and being comfortable in a fast-paced and high-impact environment. Experience from a fast-moving and dynamic work environment is preferred. 

  • Having analytics, economics, or business-related degree is preferred.

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! 

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! We will be closing the role when we find the right match :)

If you have any further questions about the position, you can turn to:

Kristin Liiksaar, Talent Acquisition Partner - ta-nor@wolt.com 

Please note that we do not accept applications coming in via email. Please submit your application via our job portal.

About Wolt

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 60,000 courier partners across 23 countries and 129 cities.

Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.

We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.

In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

#LI-KL1

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