General Manager

Japan, Japan
Operations
Full-time

Are you a senior manager with an entrepreneurial mindset, relentless hunger for growth and will to build the best possible customer experience? Have you led large multi-functional teams in a fast-paced environment? If this sounds like you, we’d love to chat!

Role background

Wolt is a Finnish technology company and we’re best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their order up or have it delivered by our courier partners.  

Just 2 years ago, Wolt operated in 4 countries and 10 cities across the Nordics. Fast forward to today, we’re in 23 countries and over 90 cities across EMEA, servicing over 7M registered users. 

We have launched our services in Japan in March 2020, and have since been conquering the food delivery scene step by step. 

As a Wolt General Manager you have full ownership of your regions market, which essentially means you are the CEO of a startup within a startup. Your mission is to build a great team and, together with them, make your cities better places for hungry people, for restaurants wanting to get more sales, and for courier partners wanting to earn flexibly.

You’ll own your market’s P&L and need to be both building the operation and growing the market while maintaining a healthy level of efficiency, steadily moving towards profitability. Your job will consist of analytical thinking, data-driven decisions, mastering marketing and restaurant partnerships, and building a world-class delivery operation with the support of an Apple-awarded technology company. It’s all there.

In this role, you’ll get a lot of help and support on the way, but are also expected to be an amazing independent manager with an exceptional ability to execute every single day.

What you’ll be doing

  • Become the CEO of your regions market and build a market-winning business in Japan.
  • Expand your regional team, together with our recruiting function.
  • Lead the team towards your vision of what Wolt should be in your country.
  • Manage a P&L and taking care of efficiency, profitability, sustainability and scalability.
  • Refine your processes and get better and better while sharing your learnings with our HQ and other markets.
  • Lead and guide your team to ensure a seamless experience for our customers, our restaurant partners and courier partners.
  • Build and maintain a scalable and healthy delivery operation with your Courier Operations Manager.
  • Find, establish, and develop new restaurant partnerships with our sales team.
  • Build a robust support framework for customers, restaurants, and courier partners together with your Support Team
  • Create and execute innovative and viral user growth campaigns for consumers with your Marketing Manager.
  • Work with our communications & PR to make sure that Wolt does not go unnoticed in the local press.

Our humble expectations

  • An energetic and resilient spirit is the soul to our culture, where you are constantly on your toes and seeking ways to build your country.
  • You have managed large teams with multiple direct reports and sub teams in a growth environment.
  • You have a background in high growth and scale companies or management consulting.
  • You have solid experience working in leadership, strategy and business development.
  • You have been involved with recruiting and have a strong eye for top talent.
  • You have an analytical and strategic mindset where you will be able to make data-driven decisions.
  • P&L experience is necessary as you’ll be responsible for owning your new market and building the operation from scratch.
  • Fluency in Japanese & English.

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

If you have any further questions about the position, you can turn to:
Riku Hakanen, Talent Acquisition Partner - riku.hakanen@wolt.com 

About Wolt

Wolt is currently active in 23 countries and more than 90 cities, servicing over 7 million customers. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language. 

We’ve raised more than €258M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, 83North, EQT Ventures and Highland Europe. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year. 

In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

Apply now

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