Restaurant Specialist

Sapporo, Japan
Operations
Full-time

Do you have an eye for detail and great communication skills? Do you love working in a fast-paced environment? If this sounds like you, we'd love to chat!

Role Background

Wolt is a Finnish technology company and we’re best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their order up or have it delivered by our courier partners.  

Just 2 years ago, Wolt operated in 4 countries and 10 cities across the Nordics. Fast forward to today, we’re in 23 countries and over 90 cities across EMEA, servicing over 5M registered users. 

We have launched our services in Japan in March 2020, and have since been conquering the food delivery scene step by step. We are growing rapidly and are now looking for a Restaurant Specialist to join our Restaurant team in Sapporo.

As a Restaurant Specialist, you will support the management of Wolt’s restaurant portfolio in Tokyo. The ideal candidate is structured, detail-oriented, and enjoys a diverse working week. You will also act as a key communicator between our operations team and restaurant partners in order to ensure optimal success. 

What you'll be doing

  • Successfully onboard venues onto the Wolt platform including photos, menus, training of staff, testing and follow up 
  • Ensuring restaurant partner menus on the platform up to date
  • Handling restaurant support together with support associates
  • Proactively supporting restaurant partners in order to improve their performance
  • Assisting in marketing campaigns for restaurant partners
  • Assisting Restaurant Partnership Managers in any additional tasks related to working with restaurant partners

Our humble expectations

  • Solid experience from a previous sales support or account management role
  • Excellent interpersonal skills with the ability to adapt tone to suit the audience
  • Experience from within the restaurant industry is a plus
  • Structured, detailed and service-oriented
  • Self-starter with a passion for food
  • Fluent in Japanese and business level English is preferred

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

If you have any further questions about the position, you can turn send your enquiries to:

Zakaria Hadadia, Talent Acquisition Partner - zak.hadadia@wolt.com

About Wolt

Wolt is currently active in 23 countries and more than 90 cities, servicing over 7 million customers. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language. 

We’ve raised more than €258M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, 83North, EQT Ventures and Highland Europe. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.

I
n 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

Apply now

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