Support Associate

Baku, Azerbaijan
Support
Full-time

Are you a  team player with great communication skills? Dinamik bir mühitdə işləməkdən zövq alırsınız? Вы человек, который любит общаться с клиентами как с друзьями? If you got all the questions and your answer is yes - then read further!
 

Role background

Wolt is a Finnish technology company and we’re best known for our food delivery platform. We launched in Baku in summer 2019, and have since been conquering the food delivery scene step by step.

We are growing rapidly and are looking for a Support Associate to join our team in Azerbaijan! In our Support team there is no typical day. To be successful in this role you will need to be independent, customer-oriented, and have excellent interpersonal and relationship-building skills to best support our customers, restaurants and Courier Partners. We are looking for people who take ownership beyond the obvious. 

Excellent communicator: You will fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience, in spoken and written Azerbaijani, Russian and English. 
 
Customer obsessed: At Wolt, our mission is to provide customers with an out of this world and memorable experience, every time. It’s more than just simply fixing problems. 

Team oriented: You will be working with a diverse team of fellow Support Associates and liaising with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise.

Personal touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must, when communicating with our customers! 

As a Support Associate you will be helping to provide the best customer support for Wolt in Azerbaijan! If you are creative, like moving fast and thrive when you need to figure out what to do rather than wait to be told what to do, then do apply today.

What you'll be doing

  • Handling our 12/7 customer and courier partner support together with the team. 
  • Communicating with customers via the chat, using a Wolt tone of voice and adapting to the customers tone. 
  • Simply and clearly responding to questions and queries from our customers and courier partners, finding solutions to exceed their expectations. 
  • Developing our customer and courier partner support together with the team.
     

Our humble expectations

  • You are fluent in Azerbaijan & Russian, and able to work in English.
  • It's a shift-based role, so you are able to work during mornings, evenings and weekends - we are open 7 days a week (up to 40 hours per week).
  • You preferably have experience in customer support or customer service. 
  • Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously, and effortlessly determine which to prioritize.
  • You have the ability to stay calm under pressure, during rush hours and high demand. 
  • You are tech savvy and a quick learner.
  • You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.

Next steps

So if you are excited about working in a high-growth environment, taking ownership, and being part of an extremely high-performing team – we’d love to hear from you!

We are taking in applications and reviewing them on an on-going basis, so send through your application ASAP! :) We will be in touch once we are adding new team members. 

About Wolt

Wolt is currently active in 23 countries and more than 90 cities, servicing over 7 million customers. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language. 

We’ve raised more than €258M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, 83North, EQT Ventures and Highland Europe. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year. 

In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

Apply now

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