Support Associate

Almaty, Kazakhstan
Support
Part-time

Are you a  team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further!

Role background

Wolt is a Finnish technology company and we’re best known for our food delivery platform. We launched in Kazakhstan in September 2019, and have since been conquering the food delivery scene step by step. We are growing rapidly and are looking for a Support Associate to join our team in Kazakhstan!

In our Support team there is no typical day. To be successful in this role you will need to be independent, customer-oriented, and have excellent interpersonal and relationship-building skills to best support our customers, restaurants and Courier Partners. We are looking for people who take ownership beyond the obvious.

Excellent communicator: You will fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience, in spoken and written Kazakh, Russian and English. 

Customer obsessed: At Wolt, our mission is to provide customers with an out of this world and memorable experience, every time. It’s more than just simply fixing problems.

Team oriented: You will be working with a diverse team of fellow Support Associates and liaising with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise. 

Personal touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must, when communicating with our customers!

As a Support Associate you will be helping to provide the best customer support for Wolt in Kazakhstan!

What you'll be doing

  • Handling and developing our 12/7 customer and courier partner support together with the team in shifts.
  • Helping with other things that pop up like on-boarding couriers, training restaurants, doing local marketing activities, translations.
     

Our humble expectations

  • You preferably have experience in customer support or customer service. 
  • Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously, and effortlessly determine which to prioritize.
  • You are tech savvy and a quick learner.
  • It's a shift-based role, so you are able to work during mornings, evenings and weekends - we are open 7 days a week.
  • You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.
  • Fluent in Kazakh & Russian, and able to work in English.

Next steps

So if you are excited about working in a high-growth environment, taking ownership, and being part of an extremely high-performing team – we’d love to hear from you!

We will be reviewing applications on an on-going basis, so send through your application ASAP :)

About Wolt

Wolt is currently active in 23 countries and more than 90 cities, servicing over 7 million customers. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language. 

We’ve raised more than €258M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, 83North, EQT Ventures and Highland Europe. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year. 

In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

Apply now

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