Backend Engineer, LiveOps

Helsinki, Finland
Engineering
Full-time

We are looking for reinforcement into our LiveOps-team to help us scale up our operations. We currently serve over 7 Million monthly users, and it takes some reeeal hard work from our dedicated customer support teams in each of the 23 countries, to ensure the satisfaction of those customers. We take pride in the quality of our customer operations, so here is a chance for you to make things even better for everyone involved.
 
In short, the LiveOps team is responsible for the tooling and problem solving for the customer support teams. We are scaling at 🚀-speed, making it more crucial than ever to have our customer support keep up with the g-forces involved. The tools include our own, in-house built tools as well as 3rd party integrations.
 
This is where you come in. The team consists of four skilled engineers for now and we want to bring you in to strengthen the team! The team is working closely with the other engineering teams, and has the support of a product lead and our design team when creating something brand new.
 
You should be hungry for solving issues and to improve the existing features - all for the benefit of our customers. You hopefully have a love for problem-solving, and a versatile skill set with results over tools mentality. This means that you should take great ownership and have a willingness to drive a change on the backend and continuously improve it without the rest of the team proposing it, yet backed by the help of the team. 

Our humble expectations

  • Our backend stack consists of Node.js (TypeScript), Scala and Python, so experience with these would be highly beneficial. Node.js is a must - Python and Scala are optional but we hope that you are not afraid to learn new programming languages.

  • Experience dealing with high-load and backends designed for scale

  • Experience with databases (PostgreSQL, MongoDB).

  • Devops experience is required (preferably from Kubernetes + Terraform + Kustomizer).

  • Machine learning experience is a plus.

  • Experience with GDPR and/or working with systems containing personal data is a plus as well as overall security awareness.

Next steps

Join us for a delightful journey! 

The compensation will be a negotiable combination of monthly pay and Wolt stock options. The latter make it exceptionally easy to be excited about our company growing and doing well, as you'll own a piece of the pie. If you want to check up on your application or have any further questions about the position you can turn to Product Talent Acquisition Partner, Petteri Tuomimaa, at petteri.tuomimaa@wolt.com at any given time.

About Wolt

Wolt is a Finnish technology company and we’re best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their order up or have it delivered by our courier partners.  

We’re currently active in 23 countries and more than 100 cities, servicing over 7 million customers. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.  

We’ve raised €258M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, 83North, EQT Ventures, Highland Europe and Goldman Sachs Growth Equity. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year. In 2020 we were recognized as Europe’s most promising startup as part of Adyen and TNW‘s #Tech5 competition, and as the fastest growing tech company in Europe by the Financial Times.

Wolt is more than just a food delivery operation – in fact we are built upon a solid foundation of state-of-the-art technology. Our internal tooling enables us to ramp up new cities efficiently and provide excellent customer service, our own logistics platform allows us to optimise our couriers’ work to get you the food you want as fast as possible, and our restaurant platform allows restaurants to offer exciting food experiences for our customers in an optimal way. 

We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Each and every one of our product team members has a say in where we are going and what solutions we implement. We work with a passion, but we haven’t forgotten how to have fun along the way!

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