Program Manager - Benchmarking

Helsinki, Finland
Product Management
Full-time

We are looking for a Program Manager to join our Product Management organization. Wolt is rapidly expanding into new markets and new verticals. We’re competing on a global scale and we need someone to take a structured approach to understanding our competition. As a Program Manager, you’ll build a comprehensive picture of our competitors' products and use that information to recommend new features for our own services.

We expect you to introduce new ideas and approaches to Wolt’s Product Managers. We’re not just talking about food delivery, this position will take you to retail stores, dark kitchens, courier gigs and other exciting directions. Your analyses are a key component in exposing our product development to gaps in our own offering. We compete with some of the biggest global companies, so there’s a lot to learn. Sometimes you’ll need to dive head first into one of our markets, be it Germany, Kazakhstan, Japan or Israel.

You will report directly to Wolt’s Head of Product and work closely with all our dozen or so Product Managers. The Product Management organization drives product development within Wolt and is the engine behind all of the new features we put out every day. Your normal day at work will include gathering data on our competitors, building presentations to stakeholders and driving the overall benchmarking process.

Our humble expectations

The ideal candidate will have 2-4 years of experience from management consulting or technology product management. We value structured thinking, sharp analyses and the ability to communicate clearly and effectively.  You’ve made insightful presentations before, sometimes even to management teams. Your experience in tech startups, last-mile delivery and customer experience is highly valued, but not expected.

We’re looking for someone who takes exceptional ownership of their area. You might need to take your research to several of our markets to really understand our competitor’s customer experience. You need to be diligent in gathering the right data and persistent in pushing your findings to our different product teams.

Next steps

The position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really, really want to join us!

The compensation will be a negotiable combination of monthly pay and Wolt stock options. The latter make it exceptionally easy to be excited about our company growing and doing well, as you'll own a piece of the pie.

If you need to follow-up on your application, you can be in touch with Talent Acquisition Lead Laura Teerisuo at laura@wolt.com

About Wolt

Wolt is a Finnish technology company and we’re best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their order up or have it delivered by our courier partners.  

We’re currently active in 23 countries and more than 100 cities, servicing over 8 million customers. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.  

We’ve raised €258M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, 83North, EQT Ventures, Highland Europe and Goldman Sachs Growth Equity. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year. In 2020 we were recognized as Europe’s most promising startup as part of Adyen and TNW‘s #Tech5 competition, and as the fastest growing tech company in Europe by the Financial Times.

Wolt is more than just a food delivery operation – in fact we are built upon a solid foundation of state-of-the-art technology. Our internal tooling enables us to ramp up new cities efficiently and provide excellent customer service, our own logistics platform allows us to optimise our couriers’ work to get you the food you want as fast as possible, and our restaurant platform allows restaurants to offer exciting food experiences for our customers in an optimal way. 

We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Each and every one of our product team members has a say in where we are going and what solutions we implement. We work with a passion, but we haven’t forgotten how to have fun along the way!

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