Support Associate, part-time

Almaty, Kazakhstan
Support
Part-time

Are you a  team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further!

Role background

Wolt is a Finnish technology company and we’re best known for our food delivery platform. We launched in Kazakhstan in September 2019, and have since been conquering the food delivery scene step by step. We are growing rapidly and are looking for a Support Associate to join our team in Kazakhstan!

In our Support team there is no typical day. To be successful in this role you will need to be independent, customer-oriented, and have excellent interpersonal and relationship-building skills to best support our customers, restaurants and Courier Partners. We are looking for people who take ownership beyond the obvious.

Excellent communicator: You will fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience, in spoken and written Kazakh, Russian and English. 

Customer obsessed: At Wolt, our mission is to provide customers with an out of this world and memorable experience, every time. It’s more than just simply fixing problems.

Team oriented: You will be working with a diverse team of fellow Support Associates and liaising with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise. 

Personal touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must, when communicating with our customers!

As a Support Associate you will be helping to provide the best customer support for Wolt in Kazakhstan! We are looking for someone who could work 4-5 days a week during evenings, between 6 and 10 pm. The first few months would be working at the office, and then you would have the opportunity to also work remotely.

What you'll be doing

  • Handling and developing our 12/7 customer and courier partner support together with the team, working mostly evening shifts. 
  • Helping with other things that pop up like on-boarding couriers, training restaurants, doing local marketing activities, translations.
     

Our humble expectations

  • You preferably have experience in customer support or customer service. 
  • Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously, and effortlessly determine which to prioritize.
  • You are tech savvy and a quick learner.
  • You are able to work evenings and weekends - we are open 7 days a week.
  • You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.
  • Fluent in Kazakh & Russian, and able to work in English.

Next steps

So if you are excited about working in a high-growth environment, taking ownership, and being part of an extremely high-performing team – we’d love to hear from you!

We will be reviewing applications on an on-going basis, so send through your application ASAP :)

About Wolt

Wolt is a Finnish technology company and we're best known for our delivery platform. On our mobile apps or website, customers can order their favorite meals from our restaurant partners – or other items from our grocery and retail partners – to either pick up their order or have it delivered by our courier partners.

We're currently active in 23 countries and more than 120 cities, servicing over 8 million customers. Our apps (iOS and Android) have the industry's highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer's own language.

We've raised €267M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, 83North, EQT Ventures, Highland Europe, and Goldman Sachs Growth Equity and Lukasz Gadowski (founder of Delivery Hero). We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt's app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year. In 2020 we were recognized as Europe's most promising startup as part of Adyen and TNW's #Tech5 competition, and as the fastest growing tech company in Europe by the Financial Times.

Wolt is more than just a food and retail delivery operation – in fact we are built upon a solid foundation of state-of-the-art technology. Our internal tooling enables us to ramp up new cities efficiently and provide excellent customer service, our own logistics platform allows us to optimise our couriers' work to get you the food you want as fast as possible, and our restaurant platform allows restaurants to offer exciting food experiences for our customers in an optimal way.

We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Each and every one of our product team members has a say in where we are going and what solutions we implement. We work with a passion, but we haven't forgotten how to have fun along the way!

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