Head of Wolt Market, Finland

Helsinki, Finland

Do you have a proven track record in leading teams in a fast paced environment? Are you a good mix of being able to think strategically and work hands-on? If this sounds like you, then we’d love to chat!

Role Background

Wolt is a Finnish technology company and we’re best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their order up or have it delivered by our courier partners.

The role you are looking at is a part of Wolt Market - our very own grocery store chain, with a great growing team. Wolt Market is our awesome concept - people across Helsinki and Turku can order their groceries and have them delivered within 30 minutes!

Wolt Market is growing and as such, we need a Head of Wolt Market to lead the profitable growth of our grocery store chain in Finland. This includes leading a team of Grocery Associates and Grocery Managers to continuously improve the service level in order to ensure excellent customer experience. You’ll be working closely together with the rest of the Wolt Market team as well as our Finnish country team to build Wolt Market’s successful presence in Finland, doing whatever it takes to ensure its success. Additionally, you’ll contribute to establishing Wolt Market as a formidable playing ground for Wolt’s product teams, as they build technology to support all retail operations (in particular Wolt’s partnerships with large retailers).

This is a brand new role for us and we’re looking for someone to take Wolt Market to the next level. So, we are looking for someone with senior skills and junior enthusiasm.

What you’ll be doing 

  • Leading and developing the Wolt Market team, including recruiting
  • Managing process change initiatives to ensure smooth operations
  • Ensuring the maintenance of health and safety standards across Wolt Market
  • Owning the financial and operational performance of Wolt Market
  • Working closely with other teams to ensure ‘best in the world’ service

Our humble expectations

  • Proven track record from team leadership and running a business
  • Previous experience from working in retail or other fast paced environments
  • Ability to think both strategically and operationally
  • Excellent organisational skills with eye for detail
  • Ability to work together with our product teams
  • Knowledge of Lean techniques is a plus
  • Fluent in Finnish and English

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Along with a competitive salary and benefits, you will also be eligible for our stock option plan.  

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! 

If you have any further questions about the position, you can turn to:

Katariina Saarinen, Talent Acquisition Partner - ta-nor@wolt.com 

About Wolt

Wolt is a Finnish technology company and we're best known for our delivery platform. On our mobile apps or website, customers can order their favorite meals from our restaurant partners – or other items from our grocery and retail partners – to either pick up their order or have it delivered by our courier partners.

We're currently active in 23 countries and more than 120 cities, servicing over 8 million customers. Our apps (iOS and Android) have the industry's highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer's own language.

We've raised €267M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, 83North, EQT Ventures, Highland Europe, and Goldman Sachs Growth Equity and Lukasz Gadowski (founder of Delivery Hero). We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt's app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year. In 2020 we were recognized as Europe's most promising startup as part of Adyen and TNW's #Tech5 competition, and as the fastest growing tech company in Europe by the Financial Times.

Wolt is more than just a food and retail delivery operation – in fact we are built upon a solid foundation of state-of-the-art technology. Our internal tooling enables us to ramp up new cities efficiently and provide excellent customer service, our own logistics platform allows us to optimise our couriers' work to get you the food you want as fast as possible, and our restaurant platform allows restaurants to offer exciting food experiences for our customers in an optimal way.

We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Each and every one of our product team members has a say in where we are going and what solutions we implement. We work with a passion, but we haven't forgotten how to have fun along the way!

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