UX Researcher

Helsinki, Finland

We are seeking a UX Researcher to be part of our Product design team.You’ll partner with various product teams to help inspire, design, and build the products that fuel Wolt’s mission to make it incredibly easy to get just about anything delivered to your home or office.

This is the first dedicated UX Research role at Wolt as research has previously been conducted solely by designers. You’ll be a thinker and a doer, a trailblazer in planning and fleshing out UX Research processes and methods that’ll influence product strategy, roadmaps, and the detailed design of new experiences. You’ll be part of a product design team that is full of talented people who can support you in getting started.

As a UX researcher you will help our product teams internalize their end-user’s experience, whether the user is an end consumer, a courier or merchant partner, or someone at Wolt. In this role you research personas and investigate end-user needs, motivations and behaviors. You’ll work closely with product teams to identify research topic, manage and conduct user research and ensure the product development process is informed by user insights. Your research will generate insights that fuel both ideation and evaluation of designs. You’ll support with designers, developers and product leads across different teams in incorporating the insights towards building delightful yet crazy simple product experiences.

In your role you’ll be championing a customer-centric product development process that seeks out and integrates insights from user research into product development. You’ll help our product teams understand how to best incorporate research and it’s findings into their work flows. You’ll inspire change at all stages of product development by delivering compelling findings and influencing the team with an informed point of view. 

Our humble expectations

We are looking at someone who has a background as a UX researcher (or similar) role with solid hands-on experience with a variety of qualitative and quantitative user-centered research methodologies (e.g. foundational research, user interviews, usability testing, surveys). It’s a plus if you’ve worked with consumer services. You are experienced in integrating UX research as part of the product development process. You excel in turning the research into impactful insights that support decision making and present your findings in a clear and understandable way to various audiences. You are comfortable working in a fast-paced and ambiguous environment while simultaneously conducting end to end research reflective of industry and established best practices. Building products is a team sport, so we are looking for great interpersonal skills. Last but least you are curious and strive for constant learning and growth.

Next steps

The position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really, really want to join us! 

The compensation will be a negotiable combination of monthly pay and Wolt stock options. The latter make it exceptionally easy to be excited about our company growing and doing well, as you'll own a piece of the pie. 

If you want to check up on your application or have any further questions about the position you can turn to Product Talent Acquisition Lead, Laura Teerisuo, at laura@wolt.com at any given time.

About Wolt

Wolt is a Finnish technology company and we're best known for our delivery platform. On our mobile apps or website, customers can order their favorite meals from our restaurant partners – or other items from our grocery and retail partners – to either pick up their order or have it delivered by our courier partners. 

We're currently active in 23 countries and more than 120 cities, servicing over 8 million customers. Our apps (iOS and Android) have the industry's highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer's own language. 

We've raised €267M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, 83North, EQT Ventures, Highland Europe and Goldman Sachs Growth Equity. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt's app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year. In 2020 we were recognized as Europe's most promising startup as part of Adyen and TNW's #Tech5 competition, and as the fastest growing tech company in Europe by the Financial Times.

Wolt is more than just a food and retail delivery operation – in fact we are built upon a solid foundation of state-of-the-art technology. Our internal tooling enables us to ramp up new cities efficiently and provide excellent customer service, our own logistics platform allows us to optimise our couriers' work to get you the food you want as fast as possible, and our restaurant platform allows restaurants to offer exciting food experiences for our customers in an optimal way.

We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Each and every one of our product team members has a say in where we are going and what solutions we implement. We work with a passion, but we haven't forgotten how to have fun along the way!


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