Restaurant Onboarding & Support Team Lead
Do you have experience in managing operations teams and improving processes and the level of service? Do you enjoy supporting your people and thrive when you can put your analytical thinking skills to use? Then we’d love to chat!
Wolt is a Finnish technology company and we’re best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners and either pick their order up or have it delivered by our courier partners. Four years ago, Wolt operated in 4 countries and 10 cities across the Nordics. Fast forward to today, we’re in 23 countries and over 100+ cities, servicing over 5M registered users.
Wolt has been growing rapidly in Denmark ever since we entered the market in 2017. As such we are now looking for a Restaurant Onboarding & Support Team Lead to manage and develop our restaurant onboarding and support.
For Wolt, everything starts with restaurants. If there are no restaurants, there are no customers and if there are no customers, there are no couriers. Thus, restaurant operations are a crucial part of Wolt’s success in every city and country. Our restaurant operation is split into three sections; acquisition, onboarding and support. As the Restaurant Onboarding & Support Team Lead, your role is to manage the whole onboarding and support part. Your team will consist of a number of Restaurant Associates, who ensure that each restaurant is onboarded to the platform efficiently and supported throughout the partnership.
In this role, you’ll be managing and developing a team of Restaurant Associates, as well as going into the field to set examples for your team to follow. Your job will be to challenge the way we onboard and support our partners by improving our processes, tooling, and using data to support your intuition and evaluate the results. You will ensure your team is performing and will build a strong communications loop with the Restaurant Partnership Manager Team Lead, whose team supplies your team with a stream of partners to onboard.
What you’ll be doing
Using your analytical thinking to challenge, test, implement and evaluate the processes and tools in the team.
Leading by example by systematically managing a pipeline of partners that need to be onboarded.
Ensuring the success of your team by setting targets, sparring, coaching and ensuring everyone's well-being and growth.
Evangelizing best practices and actively consulting the team.
Recruiting new talented Restaurant Associates into the team.
Getting things done by doing whatever else is needed for the team succeed.
Facilitating a strong communications loop alongside the Restaurant Partnership Manager Team Lead.
Our humble expectations
You have people management experience and a track record of leading high-performing teams and keeping people motivated.
You have previous experience in improving processes and workflows with the help of data and tools. Perhaps you have a background in operations?
You are curious, committed to challenge the status quo and thrive when you are taking full ownership.
You have an analytical mindset and use data to support your intuition and decision making.
You are tech-savvy and enjoy learning new things and teaching others.
Demonstrable experience with Excel and BI tools is a big plus.
Experience from within the hospitality industry - especially restaurants - is a plus.
Fluent in Danish and English.
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Along with a competitive salary and benefits, you will also be eligible for our stock option plan.
We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!
If you have any further questions about the position, you can turn to:
Kristin Liiksaar, Talent Acquisition Partner - email@example.com
Wolt is a Finnish technology company and we're best known for our delivery platform. On our mobile apps or website, customers can order their favorite meals from our restaurant partners – or other items from our grocery and retail partners – to either pick up their order or have it delivered by our courier partners.
We're currently active in 23 countries and more than 120 cities, servicing over 8 million customers. Our apps (iOS and Android) have the industry's highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer's own language.
We've raised €267M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, 83North, EQT Ventures, Highland Europe, and Goldman Sachs Growth Equity and Lukasz Gadowski (founder of Delivery Hero). We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt's app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year. In 2020 we were recognized as Europe's most promising startup as part of Adyen and TNW's #Tech5 competition, and as the fastest growing tech company in Europe by the Financial Times.
Wolt is more than just a food and retail delivery operation – in fact we are built upon a solid foundation of state-of-the-art technology. Our internal tooling enables us to ramp up new cities efficiently and provide excellent customer service, our own logistics platform allows us to optimise our couriers' work to get you the food you want as fast as possible, and our restaurant platform allows restaurants to offer exciting food experiences for our customers in an optimal way.
We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Each and every one of our product team members has a say in where we are going and what solutions we implement. We work with a passion, but we haven't forgotten how to have fun along the way!