Product Lead, Supply & Demand
We are looking for a Product Lead to join our Supply & Demand team in Helsinki or Berlin. In a nutshell, the team is responsible for predicting the right number of courier partners that we would need online at any point in time to meet Wolt customers’ demand while achieving excellent service levels. The Supply & Demand team owns several ML models to forecast customer demand, incentivise couriers through dynamic compensation mechanisms, and help couriers maximise their earnings.
Supply & Demand is a newly formed team. As a Product Lead you and your team will have a blank canvas to impact Wolt’s customer experience, courier partner satisfaction and further optimise our operations. Operations and logistics are integral to Wolt. Finding the delicate balance between supply and demand can mean the difference between delivering blissful customer experiences efficiently and profitably vs operational nightmare and a cacophony of late deliveries and unhappy users and partners.
As a Product Lead, you will work with a cross-functional team of engineering, design, data and analytics in a high visibility role. You will be responsible for defining the roadmap, prioritisation and setting the vision for the team. This involves leading multiple projects and cross-team product initiatives across the entire product lifecycle, partnering with business and operational stakeholders as well as understanding and analysing our end-users.
Our humble expectations
You could come to this role from a multitude of different backgrounds, but ideally, you have
- plenty of previous experience as a Product Manager / Lead or Engineering lead in a deep data science environment - you know what it takes to develop a great product
- experience working with complex data projects - you understand for example how data & ML models are built and how to investigate different data problems
- a mixture of data analysis skills, engineering understanding and business savvy with the go-getter attitude of a "could-be start-up CEO."
- expertise in how to work with and coach cross-functional teams, at least with developers, data experts and with engineering teams
- it’s a plus for you if you come from the logistics side since you would be inventing new ways we are doing logistics
It may sound like we are looking for a unicorn (which we probably are), but we believe in unicorns - we are looking for the perfect fit to support us taking our product to the next level. If you think you might be the one, we are hoping to hear from you!
Our offering to you
You will have ownership of the entire supply & demand itself, and you would work with one of the most complex products we have here at Wolt. There are several challenging problems for you to solve from scratch. In a bigger picture, this means you will affect how Wolt keeps growing. 🚀 Sounds fascinating, right?
Overall our product consists of a team of 200 people at Wolt and 20 product management experts. We aim to build no other than the best-in-the-world product management team in Europe at Wolt. 💯
You would get to work in a company culture where we take ownership beyond the obvious, do common things uncommonly well, we think big but stay humble, do right by people, we treat others kindly and justly, recognise that if we don’t learn, we won’t stay still but fall behind and keep in mind that Luke was Yoda’s greatest achievement. Read more about how we work. 💙
The compensation that is a combination of monthly pay and Wolt stock options. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you'll own a piece of the pie. 🙌
If you want to check up on your application or have any further questions about the position you can turn to Talent Acquisition Partner Jenni Kivikoski at firstname.lastname@example.org at any given time.
Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 60,000 courier partners across 23 countries and 129 cities.
Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.
We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.
In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.
Wolt is more than just a food and retail delivery operation – in fact we are built upon a solid foundation of state-of-the-art technology. Our internal tooling enables us to ramp up new cities efficiently and provide excellent customer service, our own logistics platform allows us to optimise our couriers' work to get you the food you want as fast as possible, and our restaurant platform allows restaurants to offer exciting food experiences for our customers in an optimal way.
We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Each and every one of our product team members has a say in where we are going and what solutions we implement. We work with a passion, but we haven't forgotten how to have fun along the way!