UX Designer, Retail

Remote or Helsinki, Finland

We’re looking for a UX Designer to help enable Wolt to reach new heights and expand into new verticals beyond restaurant food delivery. The retail team is building new products, tools and systems to fit the needs of our retail consumers and merchants alike. Our core business has been strongly focused on the restaurant industry, and we’ve recently started leveraging our amazing tech and courier partners to deliver just about anything to your door. 

The essence of this position is that as a UX Designer, you will understand the mind, and the use context, of our users - in this case both consumer users and our retail merchants. It is a brain-tickling challenge, as there are multiple user groups with different backgrounds and needs across multiple products as well. There are a lot of interesting projects you'll get your hands on, such as revamping the consumer experience to fit the new offering and ensuring in-store operations can run as smoothly as possible for our merchant users.

We are looking for someone who is obsessed with finding the best solutions possible for our users and diving deep into the problems. We want you to take a holistic view on the product portfolio you're working on and services we’re providing. Since this is a new domain at Wolt, some user research experience would be beneficial. You'll be on the driving seat of customer experience for this team and participate in all stages of the design cycle, so you need to take initiative and find the best ways forward. 

You'll be paired with two talented product designers. You’ll frame user needs and behavior and define optimized user flows. You'll be developing wireframes and prototypes, and all the time gathering feedback from the users and other stakeholders, through interviews and usability testing - in order to find creative ways to solve UX problems. You’ll collaborate with a multidisciplinary product management, design, data, and engineering team to deliver thoughtful and polished design work that is grounded in solid research and validation. The platforms you'll design for are web and mobile  products, so experience working with both is appreciated.

The team is based in Helsinki HQ but welcomes a new member to the Helsinki HQ or working entirely remotely in elsewhere Finland, Germany, Denmark, or Estonia now and in the future! 🌍

Our humble expectations

  • Prior experience in UX Design for digital products, ideally both consumer and B2B, web and mobile platforms
  • Be comfortable with wireframing
  • User research experience to be able to also independently plan and execute user research when needed, or in cooperation with our UX Researcher

Next steps

If this role sounds like a match to you, please apply as soon as possible, as we’ll be starting interviews soon. Please make sure to include a portfolio in your application.

If you want to check up on your application or have any further questions about the position you can turn to Talent Acquisition Lead Laura Teerisuo, at laura@wolt.com at any given time.

About Wolt

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 60,000 courier partners across 23 countries and 129 cities.

Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.

We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.

In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

Wolt is more than just a food and retail delivery operation – in fact we are built upon a solid foundation of state-of-the-art technology. Our internal tooling enables us to ramp up new cities efficiently and provide excellent customer service, our own logistics platform allows us to optimise our couriers' work to get you the food you want as fast as possible, and our restaurant platform allows restaurants to offer exciting food experiences for our customers in an optimal way.

We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Each and every one of our product team members has a say in where we are going and what solutions we implement. We work with a passion, but we haven't forgotten how to have fun along the way!

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