Senior Backend Engineer, Support Comms
Are you an experienced software engineer ready to jump into an exciting role in building something very new to our core operations? Do you strive for high-quality code to production?
World-class customer service is one of the key cornerstones of Wolt 💙 The quality of communication between our team and our customers and partners is essential as it determines how fast and accurately we can respond to inquiries and solve emerging problems. At Wolt, we currently serve over 9 Million monthly users, and it takes some real serious work from our dedicated customer support teams in each of the 23 countries to ensure the satisfaction of those customers.
You would join the shiny new team with a remarkable opportunity to improve our product and have a say on technology choices and ways of working. This team is in a building phase and you would be one of the first joiners. You would be one of the critical persons for developing the support tools' future. The team will own the Wolt support funnel end-to-end: The team will take ownership of improving inbound support ticket handling with self-service options, automatization, and improving support associate ticket handling efficiency. Building real-time communications tooling is another important core domain for this team.
You can be based in the Helsinki capital area or work entirely remotely elsewhere in Finland, Germany, Denmark, or Estonia now and in the future! 🌍 Read more about our new remote set-up here.
Our humble expectations
You might be the one we are looking for if you are an engineer with strong experience in designing and building top-class software and API’s. Experience in software architecture would be highly valued. Also, prior experience in building real-time communication platforms would be a cherry on top 🍒 More important, the experience in specific programming languages is the overall experience in software engineering but a strong prior experience in Python is going to come in handy. At Wolt, we have a wide and modern tech stack. We work a lot with Python (Flask, FastAPI), MongoDB, PostgreSQL, and appreciate it if you understand what it takes to build and operate scalable software services in production.
We have a strong Python community at Wolt and modern Python is our bread and butter. We strive to always use the latest Python version in our services which allows us to benefit from the latest language features. If you are a Pythonista and would like to be surrounded by like-minded people, we have a lot to offer.
We value an attitude of constant improvements and also the ability to create new from scratch. An entrepreneurial mindset of taking ownership of what you've built is a must. Join the team with a huge opportunity to make an impact.
The compensation will be a negotiable combination of monthly pay and Wolt stock options. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you'll own a piece of the pie.
Any further questions about the position you can turn to Product Talent Acquisition Partner, Noora Markoff, at firstname.lastname@example.org at any given time.
Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 60,000 courier partners across 23 countries and 129 cities.
Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.
We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.
In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.
Wolt is more than just a food and retail delivery operation – in fact we are built upon a solid foundation of state-of-the-art technology. Our internal tooling enables us to ramp up new cities efficiently and provide excellent customer service, our own logistics platform allows us to optimise our couriers' work to get you the food you want as fast as possible, and our restaurant platform allows restaurants to offer exciting food experiences for our customers in an optimal way.
We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Each and every one of our product team members has a say in where we are going and what solutions we implement. We work with a passion, but we haven't forgotten how to have fun along the way!