Retail Specialist

Tokyo, Japan

Are you a service-minded professional looking for your next challenge? Does being a part of one of Europe’s fastest growing companies interest you? If so, then we'd love to chat!

Role background

Wolt is a Finnish technology company and we’re best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their order up or have it delivered by our courier partners.  

Just 3 years ago, Wolt operated in 4 countries and 10 cities across the Nordics. Fast forward to today, we’re in 23 countries and over 200 cities across EMEA, servicing over 12M registered users. 

We have launched our services in Japan in March 2020, and have since been conquering the food and retail delivery scene step by step. We are growing rapidly and are now looking for a motivated Retail Specialist to lead Wolt’s retail enterprise partnerships onboarding. 

What you’ll be doing

  • Onboarding venues into Wolt platform. This includes photography, SKU, POS integration, translation and training.
  • Managing ongoing improvements to retail partners items on the platform.

  • Using data to proactively contact retail partners in order to improve their performance, while also assisting our Support team in handling more complex partner support tickets.

  • Working alongside our Marketing team and retail partners to assist with value-added marketing campaigns to increase restaurant orders.

  • Assisting the Retail team with other ad-hoc tasks.  

Our humble expectations

  • Solid experience from a previous customer success, onboarding, sales or account management role.
  • Excellent interpersonal skills with the ability to adapt tone to suit the audience. 
  • Experience from within the retail industry is a plus.
  • Structured, detailed and service-oriented.
  • Self-starter with a passion for food.
  • Fluent in local language and English.

Next steps

So if you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team then we’d love to hear from you! 

Riku Hakanen, Regional Talent Acquisition Partner -

About Wolt

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 80,000 courier partners across 23 countries and over 200 cities.

Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.

We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We’ve also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors’ Choice, Wired named the company one of the “Hottest Startups in Europe,” Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.

In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.


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