Support Specialist

Prague, Czech republic
Support
Full-time

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further!  

Role background

Wolt is a Finnish technology company and we’re best known for our food delivery platform. Our journey within Czech republic started with our Prague launch in the summer of 2018. Since then, we’ve expanded to multiple other cities like Brno, Olomouc and Liberec, and we still keep growing!

We're currently looking for both part-time and full-time Support Specialists to join our team in Prague. If you are communicative, proactive and have a strong can-do attitude, we’d love to meet you!

What you’ll be doing

 

  • Communicating (mainly via online chat) and resolving requests of our customers, courier partners and restaurants.
  • Preventing potential operational issues with the help of our almighty internal systems.

What we can offer you

  • Development of your communication, multitasking and prioritization skills
  • Participation in side projects, such as automation or training
  • Personal approach and utmost support in your personal growth
  • Engaging team culture full of fun, respect and mutual support
  • Flexible working hours and possibility of home office
  • Multisport card, discount on Wolt orders, Wolt work equipment for home and of course, limitless snacks and drinks in the office

Our humble expectations

  • You are a fast learner, attentive to both small details and the bigger picture
  • You have a can-do attitude, you like to communicate with people and you are excited to work in a fast-paced environment
  • You are  fluent in Czech/Slovak, and able to work in English
  • You are able to work during mornings, evenings and weekends - we are open 7 days a week

Next steps

If you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we’d love to hear from you!

We will be reviewing applications on an on-going basis, so send through your application ASAP. :)

If you have any further questions about the position, you can turn to:

Jonny Hyde, Regional Talent Acquisition Partner - ta-cas@wolt.com

About Wolt

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 60,000 courier partners across 23 countries and 129 cities.

Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.

We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.

In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

#LI-JH1

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