Engineering Team Lead, Liveops

Remote or Helsinki, Finland
Engineering
Full-time

In a nutshell, the LiveOps team strives towards building world-class internal tools for our customer and partner support. Support is a big deal for us and we will do our best to keep our 10M+ customers, 60.000+ courier partners, and 30.000+ restaurant and retail partners happy. LiveOps team is playing a key role in this equation and it takes some real serious work from our dedicated support teams in each of the 23 countries to ensure the satisfaction of those customers and partners. 💙

The LiveOps team primarily focuses on enabling brilliant customer support in all Wolt markets worldwide by building tools and efficient interfaces to reduce manual work and improve communications. The team develops core operation tools that boost the efficiency of day-to-day support. One such tool is real-time situation monitoring which automatically finds and prioritizes issues based on many factors and thousands of ongoing orders. At LiveOps, we aim to eliminate inefficiencies and provide the best possible tools to automate common repetitive tasks that our support teams in 23 countries face every minute. All of this helps our operations stay proactive and provide an excellent customer experience! 

The team is now looking for a team lead to make sure we do the right things in the right ways. You are a master of facilitation while thriving to make the complex simple. You make sure the team works sustainably, cultivate personal growth, and coach happy and performing team members You take care of the members of the team, have regular 1on1s with feedback, goal-setting, and enabling their growth at Wolt 🌱 You facilitate the daily and weekly practices and do whatever is needed to help the team succeed. 

Our humble expectations

You know what it takes to develop top-quality software, take care of people, and achieve ambitious goals together. You'll be an inspirer, facilitator, and enabler for the team to do what they do best by making personal development plans. We expect you to be a good communicator, willing to serve people outside of your team, and a product-oriented and proactive problem solver willing to bring up issues in a constructive manner to the team and the whole Wolt Product team. 

In addition to leadership abilities & development skills, there is room for hands-on contribution as well! The team’s technical stack consists of Typescript in the backend and frontend (NodeJS and React), PostgreSQL, and MongoDB so experience from that tech stack is highly desirable.

Next steps

Join us for a delightful journey! 

The compensation will be a negotiable combination of monthly pay and Wolt stock options. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you'll own a piece of the pie. If you want to check up on your application or have any further questions about the position, you can turn to Product Talent Acquisition Partner Noora Markoff at noora.markoff@wolt.com. 
 

About Wolt

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 60,000 courier partners across 23 countries and 129 cities.

Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.

We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.

In 2020, the Financial Times named us Europe’s second fastest-growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

Wolt is more than just a food and retail delivery operation – in fact, we are built upon a solid foundation of state-of-the-art technology. Our internal tooling enables us to ramp up new cities efficiently and provide excellent customer service, our own logistics platform allows us to optimize our couriers' work to get you the food you want as fast as possible, and our restaurant platform allows restaurants to offer exciting food experiences for our customers in an optimal way.

We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Each and every one of our product team members have a say in where we are going and what solutions we implement. We work with a passion, but we haven't forgotten how to have fun along the way!

#LI-NM1

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