Operations Associate, Payments Controlling

Almaty, Kazakhstan

Are you organized and detail-oriented? Do you enjoy working in a fast-paced environment? 
If that sounds like you, we’d love to hear from you!

Role background

Wolt is a Finnish technology company and we’re best known for our food delivery platform.  We launched in Kazakhstan in autumn 2019 and have since then started conquering the food delivery scene in Almaty, Nur-Sultan, Shymkent and Atyrau. 

We are about to start accepting cash as a payment method, and as such we are looking for an Operations Associate to work on monitoring daily cash orders and payments. In our Operations team, you are working with our Courier Partners on a daily basis, so to be successful in this role you will need to be independent, service-minded, and have excellent interpersonal and relationship-building skills. Moreover, in this role you will work with a lot of numbers and payments, which means you need to be very detail oriented and structured. 
Cash as a payment method is still very new to us, which means you’ll be part of developing and improving our cash payment processes together with the team, making it more efficient and less manual.

What you’ll be doing

  • Monitor daily cash orders. 
  • Access, observe and analyze cash reports on a daily basis. 
  • Reflect offloaded cash in Wolt systems. 
  • Keep in touch with courier partners on all cash related matters. 
  • Work on improving cash processes to make it more transparent, efficient and less manual. 

Our humble expectations

  • You are super detail oriented, and have a structured approach to your work. 
  • Responsible and reliable are words that describe you. 
  • Experience working with cash/working with numbers. 
  • A true people person that finds it easy to converse and likes communicating with people. 
  • You have the ability to work during weekends every now and then. 
  • Ability to stay calm also under stressful situations. 
  • You are a real ‘doer’ with a proactive approach.
  • Fluent in Russian, ability to work in English.

Next steps

So, if you are excited about working in a high-growth environment, taking ownership, and being part of an extremely high-performing team – we’d love to hear from you!

Please note that we do not accept applications via email, so make sure you apply on our careers page! 

About Wolt

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 60,000 courier partners across 23 countries and 129 cities.

Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.

We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.

In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Each and every one of our product team members has a say in where we are going and what solutions we implement. We work with a passion, but we haven't forgotten how to have fun along the way!

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