Are you a motivator with excellent communication skills? Do you love working in a highly-dynamic work environment? If this sounds like you, we'd love to chat!
Wolt is a Finnish technology company and we’re best known for our food delivery platform. We have launched our services in Japan in the spring of 2020, and have since been conquering the food delivery scene step by step. We are growing rapidly and are now looking for an Operations Associate to join our Operations team in Sapporo.
Just 2 years ago, Wolt operated in 4 countries and 10 cities across the Nordics. Fast forward to today, we’re in 23 countries and over 90 cities across EMEA, servicing over 7M registered users.
As our Operations Associate, you will be responsible for the onboarding of our new Courier Partners. You’ll ensure that our Courier Partners are well taken care of, and that they have everything they need in order to provide the best quality of service throughout all stages of delivery - from our restaurants to the customers.
In this role, no day is the same and there’s always something to do. As such, you need to be adaptable, self-motivated and driven to succeed. You must also have excellent interpersonal and community building skills - we think service first at all times!
What you'll be doing
- Onboarding, retaining and growing the number of happy courier partners on Wolt’s platform to ensure a healthy and sustainable delivery operation
- Leading and managing of Courier introductions and onboarding
- Managing Courier supply scheduling
- Managing daily supply
- Holding Round-table meet-ups
- Taking care of all off-boardings
- Managing inventory
Our humble expectations
- Excellent communicator and a big team motivator as you will have daily contact with our courier partners
- Ability to think analytically and use analytical tools, such as Google Sheets or Microsoft Excel
- Ability to lead by example and show the direction, as well as the genuine will to support your team members and your courier partners on their way
- A fast learner and attentive to both small details and the bigger picture
- Thorough and organized - you accomplish tasks with all ends tied and have great attention to detail
- You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment
- You can manage ‘freedom under responsibility’ and are able to manage your own tasks and schedule
- Flexible in terms of working hours, as you might need to work during weekends occasionally
- Preferably a background in training and guiding groups and individuals
- Fluent in Japanese and preferably business level English
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
If you have any further questions about the position, you can turn to:
Zakaria Hadadia, Talent Acquisition Partner - firstname.lastname@example.org
Wolt is currently active in 23 countries and more than 90 cities, servicing over 7 million customers. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.
We’ve raised more than €258M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, 83North, EQT Ventures and Highland Europe. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.
In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.