Director of Product, Consumer
We are looking for a Director of Product to join Wolt’s Consumer Product group in Helsinki, Berlin, or Stockholm. In a nutshell, this person will oversee one of the most complex - but definitely one of the most exciting - product areas at Wolt. Indeed, the Consumer Product group oversees almost every single consumer-facing product, from our consumer apps, website, (still nascent) personalisation and recommendations services, Wolt’s famously broken search experience (yeah, we know…), marketing tools, and - taking a step back - the beautiful window that Wolt customers open to enjoy blissful shopping and delivery experiences. As Finns, we absolutely hate bragging, but it’s probably worth noting that Wolt’s consumer apps have been consistently rated as the best products in our space (4.9 iOS and 4.8 Android ratings).
Wolt is best known as a food delivery platform, but over the last year, we have been grazing on new (product) green fields. We have expanded our offering to cover verticals such as grocery, pharmacy, apparel - and so much more - on top of restaurant delivery. Furthermore, we are actively exploring a number of other innovative services (but we can’t share everything here). This is of course very exciting, but also adds complexity and potentially even clutter. However, we want to remain the most lovable and easy-to-use Product around. It’s a daunting challenge, but we strive to maintain a high level of consistency across customer touchpoints, maintain a coherent product and design language, and make it mind-blowingly intuitive for Wolt customers to discover the products they want and get them delivered to them in as little as a few minutes.
The Director of Product holds a freakishly high-impact role. They stand tall but humble and work relentlessly to make their team succeed. As the consumer group scales, this involves ensuring that the teams are staffed with the most talented Product people we can find (wherever they hide), and that Product Leads are thriving and equipped to operate at their best. It also means finding ways to facilitate cross-team product initiatives (the one thing that differentiates exceptional product organisations from good ones), partnering with business and operational stakeholders to think about where to take our product in 6 months, 1 year, 3 years to keep delighting and innovating on behalf of our users. Beyond the bread and butter work of Director of Product, they’ll be responsible for leading Wolt’s journey towards becoming the uncontested “Everything App”. No big deal.
In summary: the Director of Product, Consumer will be building, nurturing, inspiring, and serving a team of World-Class Product humans, while setting a coherent vision for the team by keeping the pulse firmly on our customers to ensure that Wolt remains their preferred destination to get anything they want within minutes. We’ll expect him/her to demonstrate outworldly attitude, ambition, and attention to details… with a massive dose of humility.
If you are interested in making a big impact in molding the future of Wolt with building the cool and ambitious stuff that few believe can be done, all of this with a Wolt-grade obsession about customer experience - this role might be for you. It is no small feat, but it will be rewarding and fun.
Our humble expectations
You could come to this role from a multitude of different backgrounds, but ideally, you have
- Plenty of experience in a Product leadership capacity - you know what it takes to develop a great product, and lead, develop, and nurture of high performing teams of super cool, friendly, and talented humans
- Experience working with products that consumers genuinely love, with an uncanny obsession about creating amazing customer experiences
- a mixture of analytical skills, a robust engineering understanding and world-class business acumen with the go-getter attitude of a "could-be start-up CEO."
- Expertise in how to work with and coach cross-functional teams, at least with designers, developers, data experts, and with engineering teams
It may sound like we are looking for a unicorn (which we probably are), but we believe in unicorns - we are looking for the perfect fit to take our consumer products to the next level. If you think you might be the one, we are hoping to hear from you!
Our offering to you
Overall our product consists of a team of 300 people at Wolt 25 Product management experts, and 20 outstanding Product designers. We aim to build no other than the best-in-the-world product management team here at Wolt. 💯
You’ll get to work in a company culture where we take ownership beyond the obvious, do common things uncommonly well, we think big but stay humble, do right by people, we treat others kindly and justly, recognise that if we don’t learn, we won’t stay still but fall behind and keep in mind that Luke was Yoda’s greatest achievement. Read more about how we work. 💙
The compensation is a combination of monthly pay and Wolt stock options. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you'll own a piece of the pie. 🙌
If you want to check up on your application or have any further questions about the position you can turn to Product Talent Acquisition Partner Jenni Kivikoski at email@example.com at any given time.
Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 60,000 courier partners across 23 countries and 129 cities.
Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.
We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.
In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.
Wolt is more than just a food and retail delivery operation – in fact we are built upon a solid foundation of state-of-the-art technology. Our internal tooling enables us to ramp up new cities efficiently and provide excellent customer service, our own logistics platform allows us to optimise our couriers' work to get you the food you want as fast as possible, and our restaurant platform allows restaurants to offer exciting food experiences for our customers in an optimal way.
We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Each and every one of our product team members has a say in where we are going and what solutions we implement. We work with a passion, but we haven't forgotten how to have fun along the way!