Support Associate

Budapest, Hungary
Support
Full-time

Are you a team player with great communication skills? Are you looking for a full- or part time student position? Do you enjoy working in a dynamic environment? If your answer is yes - then read further!

Role background

We're currently looking for Support Associates to join our Support team in Budapest!

In our Support team there is no typical day, and to be successful in the Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and Courier Partners.

We are looking for full timers and part time students to join our Support Associate team for office work in central Budapest, nearby Rákóczy tér. For part timers minimum 25 hours work per week is required. We provide support every day between 7:45am and 00:45am, and the shifts vary in length.

Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time.

Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise. 

Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience.

Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must! 

Attitude: Take ownership beyond the obvious.

What you'll be doing

  • Handling customer and courier support together with the team in shifts.
  • Developing our support function together with the team.
  • Helping with other things that pop up, like providing support for our restaurant partners.

Our humble expectations

  • You thrive under pressure
  • Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority
  • You have an awesome can-do attitude and are ready to roll up your sleeves and get to work
  • Fluent in Hungarian and able to work in English

Next steps

If you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, looking for a full- or part time student position we’d love to hear from you! 

We will be reviewing applications on an on-going basis, so send through your application ASAP :) 

If you have any further questions about the position before submitting an application, you can turn to: Sini Skinnari, Talent Acquisition Partner - sini.skinnari@wolt.com

About Wolt

Wolt is a Finnish technology company and we're best known for our delivery platform. On our mobile apps or website, customers can order their favorite meals from our restaurant partners – or other items from our grocery and retail partners – to either pick up their order or have it delivered by our courier partners.

We're currently active in 23 countries and more than 120 cities, servicing over 8 million customers. Our apps (iOS and Android) have the industry's highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer's own language.

Wolt is more than just a food and retail delivery operation – in fact we are built upon a solid foundation of state-of-the-art technology. Our internal tooling enables us to ramp up new cities efficiently and provide excellent customer service, our own logistics platform allows us to optimize our couriers' work to get you the food you want as fast as possible, and our restaurant platform allows restaurants to offer exciting food experiences for our customers in an optimal way.


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