Operations Specialist

Hamburg, Germany
Operations
Full-time

Are you a motivator with excellent communication skills? Do you love working in a highly-dynamic work environment? If this sounds like you, we'd love to chat!

Role background

The ops team in each country is the heart and soul of Wolt. Every country team is a startup within the company. As a member of our ops, you must have a passion for getting things done and solving problems daily together with your team. There will be no two days alike as you set out to build a new business in your market.

As our Operations Specialist, you will be responsible for the onboarding of our new couriers in Hamburg and that couriers have everything they need in order to provide the best quality of service throughout all stages of delivery - from our restaurants to the customers. You will also be working with analytical tools to analyse the balance between customer orders and the number of couriers.

In this role, no day is the same and there’s always something to do. As such, you need to be adaptable, self-motivated and driven to succeed. You must also have excellent interpersonal and community building skills - we think service first at all times! Our operations run seven days a week in multiple cities - although this role is mainly a Monday-Friday job, sometimes it will require you to be available on the weekend or to travel to another city.

What you'll be doing

  • Onboarding, retaining and growing the number of happy couriers on Wolt’s platform to ensure a healthy and sustainable delivery operation
  • Leading and managing of courier introductions and onboarding
  • Managing courier supply scheduling
  • Managing daily supply
  • Holding round-table meet-ups
  • Taking care of all off-boardings
  • Managing inventory
     

What we offer

  • Cool office in the heart of the city
  • Independent work in a dynamic, international team
  • A fast-growing tech company with many career opportunities 
  • Flat hierarchies in a family start-up atmosphere
  • Attractive salary package including stock options plan 
  • Discount on Wolt orders
  • Modern work equipment of your choice (MacBook, iPad)
  • Various soft drinks, coffee and fruits in the office
  • Comprehensive internal educations
  • Weekly (virtual) all-hands meetings and regular team events
  • Flexible working hours policy + 30 days of paid vacation

Our humble expectations

  • Excellent communicator and a big team motivator as you will have daily contact with our courier
  • Ability to think analytically and use analytical tools, such as Google Sheets or Microsoft Excel
  • Ability to lead by example and show the direction, as well as the genuine will to support your team members and your couriers on their way
  • A fast learner and attentive to both small details and the bigger picture
  • Thorough and organised - you accomplish tasks with all ends tied and have great attention to detail
  • You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment
  • You can manage ‘freedom under responsibility’ and are able to manage your own tasks and schedule
  • Flexible in terms of working hours, as you might need to work during weekends occasionally
  • Preferably a background in training and guiding groups and individuals
  • Fluent in English and German

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

About Wolt

Wolt is a technology company that makes it incredibly easy to discover the best restaurants, grocery stores, and other local businesses and have them delivered to your home or office. Wolt works with over 45,000 restaurant and retail partners as well as with over 95,000 courier partners in 23 countries and in over 190 cities.

Our apps (iOS and Android) have the best ratings in the industry, which is mainly due to our customer-centric approach to how we design our products and processes. For example, our customer service team responds in seconds and in the customer's language.

We have received more than 707 million euros in financing from renowned US and European investors, including ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth. We were also lucky enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt's app as Editors' Choice, Wired named the company one of the "Hottest Startups in Europe", Forbes took our CEO Miki Kuusi was named 30-under-30 in Consumer Tech and the Nordic Startup Awards named Wolt Company of the Year.

In 2020 the Financial Times named us the second fastest growing company in Europe. We are continuing to expand rapidly and are looking for more talent to join us. If you are enthusiastic about cutting-edge technology and good food and want to make a difference in your city, then Wolt could be just the thing for you.

Apply now

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