FAQs

About Wolt 💙 Wolt is a home delivery service that connects customers, restaurants or stores, and independent delivery drivers. How does it work? 🍕🍔🍣 Once you've created your account, choose what you want on Wolt and validate your order. Once your order is ready, a delivery partner will collect it from the relevant establishment and deliver it to your previously selected address. How do I know what stage my order is at? 🚴‍♂️ You'll be kept informed of the various stages of delivery in real time, so you can keep track of the delivery driver in charge of your order. Is Wolt available in Luxembourg? 🇱🇺 Wolt is now live in Luxembourg. You can order in your favorite restaurants in Luxembourg-Ville, Hesperange, Beggen, Strassen and Betrange. And Wolt deliver also in the South: Esch-sur-Alzette, Differdange, Schifflange, Mondercange and Sanem. Keep tuned as we are expanding quite fast! 🚀 What are the delivery times? ⏰ We are open: - Monday to Thursday from 10:30 to 22:00 - Friday to Sunday from 10:30 to 23:00. Is there a minimum order? 💰 The minimum order amount is €12. How much does delivery cost? 🤑 The delivery price is calculated for each order based on distance from the merchant, with a Wolt service fee on top. Will Wolt be delivering to my commune soon? 🚀 We're doing our utmost to extend our geographical coverage as quickly as possible, but first we want to make sure you have a fantastic experience! Stay tuned to be the first to hear about our next destinations! I have a question about my order, who can I contact? 💙 Our wonderful customer service team is here to help and support you to ensure the best possible experience. The support is open 10:30 - 22:00 during week days and till 23:00 from Friday to Sunday. Don’t hesitate to contact them via chat or email (support@wolt.com). I'd like to become a delivery partner, how can I proceed ? 🚴‍♂️ If you desire to become a courier partner with Wolt, go on our website and follow the steps to begin your application process (https://explore.wolt.com/en/lux/couriers). You can also apply by downloading the Wolt Partner app either in the Apple Store or Google Store.