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Wolt in a nutshell

Published:

February 10, 2025

Wolt Team

Who we are, how we operate, and all that jazz 😃

A few words about us 😊 Wolt is a Finnish startup founded in 2014, with its headquarters in Helsinki. Finland is the happiest country in the world, and maybe that’s exactly why customer happiness is our top priority 💙 It’s made possible by our smiling courier partners, who deliver your favorite meals in 35 minutes or less, our customer service team answering all your questions within 60 seconds, and the best restaurants in town! 🍕 🍜 🥗 We love discovering amazing food, and we carefully select all our partner restaurants to ensure a wide and diverse range of delivery options for you. Using Wolt through our app or website at wolt.com, you can track the entire process of your order 📲 Your comfort is what matters most to us, so our customer service team is always ready to help you whenever you need it. ❓ Below, we’ve gathered the most frequently asked questions and answers to help you enjoy our service with ease.

Questions & Answers

What are our operating hours? 🕑

What are our operating hours? 🕑

We are open daily at the following hours: 𝟬𝟳:𝟬𝟬 - 𝟬𝟭:𝟬𝟬 Warsaw 𝟬𝟴:𝟬𝟬 – 𝟮𝟯:𝟬𝟬 Białystok, Łódź 𝟬𝟴:𝟬𝟬 – 𝟬𝟬:𝟬𝟬 Wrocław 𝟬𝟵:𝟬𝟬 - 𝟮𝟯:𝟬𝟬 Gdańsk, Kraków, Poznań, Sopot 𝟭𝟬:𝟬𝟬 – 𝟮𝟮:𝟬𝟬 Gdynia 𝟭𝟬:𝟬𝟬 - 𝟮𝟯:𝟬𝟬 Konstancin Jeziorna, Piaseczno 𝟭𝟭:𝟬𝟬 - 𝟮𝟮:𝟬𝟬 Bydgoszcz, Chorzów, Częstochowa, Gliwice, Katowice, Lublin, Olsztyn, Rzeszów, Sosnowiec, Szczecin, Toruń, Zielona Góra Operating hours may vary by restaurant, but you can easily check them in the app. You also have the option to place orders in advance or choose self-pickup.

What is the delivery fee? 🛵

What is the delivery fee? 🛵

The delivery fee starts at 2.49 PLN + a service fee and increases based on the distance from the restaurant. ℹ️ For deliveries handled directly by the restaurant or store, the delivery fee may vary. This type of delivery is marked as having limited order status tracking. 💡 If you’re someone who prefers not to pay delivery fees, check out the Wolt+ subscription with unlimited free deliveries!* *The Wolt+ service terms and conditions apply.

What is the minimum order amount? 🪙

What is the minimum order amount? 🪙

The minimum order value on Wolt is 28 PLN. If your order (excluding the delivery fee) is less than 28 PLN, the app will cover the missing amount by charging it to your account or using Wolt Credits. Maybe it’s time to add those fries! 😋 The extra charge will be added to your bill and shown as part of the delivery cost.

How do I use a promo code? 🤑

How do I use a promo code? 🤑

You can activate a promo code in two ways: 1️⃣ When logging into Wolt for the first time, scroll down, enter the code, and click “Redeem Code” 👋 2️⃣ In the app, select the “Profile” icon located in the bottom right corner. Then, go to the “Promo Code” section, enter the code, and press “Submit.” The code will be activated. You can also check the code’s expiration date here. Promo codes cannot be combined.

How does the referral code work? 🤝

How does the referral code work? 🤝

A referral code is your personal code that you can share with friends. Both you and your friend benefit from this deal! 💸 Share your code, encourage friends to download the app, and you’ll both receive up to 40 PLN in discounts to get started! The person using your referral code will receive 10 PLN off each of their first 4 orders. Each time an order is successfully delivered to your friend, you’ll also receive 10 PLN credited to your Wolt account! More orders mean more discounts for you. 🚴🏿‍♂️ ℹ️ To qualify for using your referral code and receiving Wolt Credits, the referred person must have no prior order history in the Wolt app and no other active promo codes on their account. The maximum amount of Wolt Credits you can earn through referrals is 200 PLN. To find your referral code: • Tap the “Profile” icon in the bottom left corner of the app. • Select “Earn Wolt Credits.” Here, you can see your personal referral code. You can also change it, but remember, this can only be done once. Easily share your code with friends through your preferred channel by selecting “Share your code.”

What are Split Credits? 🤔

What are Split Credits? 🤔

Some of our promo codes are split across multiple transactions, known as “Split Credits.” You’ll be notified when you receive credits in amounts like 3x10 PLN or 5x10 PLN. For each transaction, you can only use one portion of the credits (e.g., 1x10 PLN), and each subsequent portion will be automatically added to your Wolt account once your order is delivered by the courier. ______________ If you have any questions, feel free to reach out to us via live chat! We’ll be happy to help 😊 To contact us: • Tap the “Profile” icon in the bottom left corner of the app, then select “Live chat.” • You can also reach us by scrolling down on the main page and selecting “Customer Support.” We’re available on chat every day during platform operating hours 👋