Hi! 👋 Great to have you here!
Wolt in a nutshell
Published:
February 6, 2024
Who we are, how we operate, and all that jazz 😃
A few words about us 😊 Wolt is a Finnish startup founded in 2014, with its headquarters in Helsinki. Finland is the happiest country in the world, and maybe that’s exactly why customer happiness is our top priority 💙 It’s made possible by our smiling courier partners, who deliver your favorite meals in 35 minutes or less, our customer service team answering all your questions within 60 seconds, and the best restaurants in town! 🍕 🍜 🥗 We love discovering amazing food, and we carefully select all our partner restaurants to ensure a wide and diverse range of delivery options for you. Using Wolt through our app or website at wolt.com, you can track the entire process of your order 📲 Your comfort is what matters most to us, so our customer service team is always ready to help you whenever you need it. ❓ Below, we’ve gathered the most frequently asked questions and answers to help you enjoy our service with ease.
Questions & Answers
What are our operating hours? 🕑
We are open daily at the following hours: 𝟬𝟳:𝟬𝟬 - 𝟬𝟭:𝟬𝟬 Warsaw 𝟬𝟴:𝟬𝟬 – 𝟮𝟯:𝟬𝟬 Białystok, Łódź 𝟬𝟴:𝟬𝟬 – 𝟬𝟬:𝟬𝟬 Wrocław 𝟬𝟵:𝟬𝟬 - 𝟮𝟯:𝟬𝟬 Gdańsk, Kraków, Poznań, Sopot 𝟭𝟬:𝟬𝟬 – 𝟮𝟮:𝟬𝟬 Gdynia 𝟭𝟬:𝟬𝟬 - 𝟮𝟯:𝟬𝟬 Konstancin Jeziorna, Piaseczno 𝟭𝟭:𝟬𝟬 - 𝟮𝟮:𝟬𝟬 Bydgoszcz, Chorzów, Częstochowa, Gliwice, Katowice, Lublin, Olsztyn, Rzeszów, Sosnowiec, Szczecin, Toruń, Zielona Góra Operating hours may vary by restaurant, but you can easily check them in the app. You also have the option to place orders in advance or choose self-pickup.
What is the delivery fee? 🛵
The delivery fee starts at 1,69 PLN and increases based on the distance from the restaurant. A small service fee is charged to keep the platform running and provide fantastic customer support. ℹ️ For deliveries handled directly by the restaurant or store, the delivery fee may vary. This type of delivery is marked as having limited order status tracking. 💡 If you’re someone who prefers not to pay delivery fees, check out the Wolt+ subscription with unlimited free deliveries!* *The Wolt+ service terms and conditions apply.
What is the minimum order amount? 🪙
If your order (excluding the delivery fee) is less than 30 PLN, a small order fee of 4.99 PLN will be added and shown as part of the delivery cost. So it’s smart to add those fries! 😋
How do I use a promo code? 🤑
You can activate a promo code in two ways: 1️⃣ When logging into Wolt for the first time, scroll down, enter the code, and click “Redeem Code” 👋 2️⃣ In the app, select the “Profile” icon located in the bottom right corner. Then, go to the “Promo Code” section, enter the code, and press “Submit.” The code will be activated. You can also check the code’s expiration date here. Promo codes cannot be combined.
What are Split Credits? 🤔
Some of our promo codes are split across multiple transactions, known as “Split Credits.” You’ll be notified when you receive credits in amounts like 3x10 PLN or 5x10 PLN. For each transaction, you can only use one portion of the credits (e.g., 1x10 PLN), and each subsequent portion will be automatically added to your Wolt account once your order is delivered by the courier. ______________ If you have any questions, feel free to reach out to us via live chat! We’ll be happy to help 😊 To contact us: • Tap the “Profile” icon in the bottom left corner of the app, then select “Live chat.” • You can also reach us by scrolling down on the main page and selecting “Customer Support.” We’re available on chat every day during platform operating hours 👋