Frequently asked questions and answers 💬


September 14, 2022

Tím Wolt

When are we open? What are Wolt credits? What does a delivery actually cost? We know, we know. You probably have a lot of questions, so here are some answers to the most common ones! 💙

In order to make you an expert of Wolt, below we’ve gathered some of the most commonly asked questions and answers. ⭐ Ready, set, go! 💬 When is Wolt open? We deliver between the times below but some restaurants allow takeaway orders earlier and later than that. Mo-Su: 08:00 - 23:00 Opening hours can vary between restaurants but you can see each restaurant's opening hours by pressing “More info” when you're visiting a restaurant in the app! You may also choose to make an order up to a week in advance by scheduling it for later! 🥡 💬 What’s a referral code? A referral code is your own code that you share with your friends that are new to Wolt in order to grant you both free credits to use at Wolt. Go to your profile and press “Earn Wolt credits”. Here you can see and share your code! Your friends will receive 6€ in Wolt-credits to use for their next 3 orders. When they make their first order, your account will be automatically credited 2€ to use for ordering food, when they make one more, you’ll get another 2€, and so on… Remember, the more friends you invite, the more credits you’re likely to get! Sky’s the limit! 💪 💬 How to I use a promo code? A code can be activated in two ways! 💰 - Go to the bottom of the “Discovery”-page and press “Redeem code”. - Press the “Me”-icon and select “Enter promo code”. Then you just have to enter the code and press “Submit”. 💬 What the smallest basket value? A minimum order value is 6€. Of course you can order for less than that but you then need to pay the difference so we recommend you to add an extra item instead! 💙 💬 How do I update my delivery address? It’s important to make sure that your address and the instructions you’ve given us are correct and up to date. These help our courier when making the delivery. You can have multiple addresses and here’s how to go about it when changing them! - Go to your profile, “Me”. - Press “My Adresses” under your settings. - Add a new address or choose the one you’d like to use. - Write clear instructions and add relevant information in the field “Delivery Instructions”. - Press “Done” 💬 Which payment methods can I use? Currently you can use your credit or debit card, Ticket Restaurant card, Google Pay (Android), Apple Pay (iOS), and also cash to pay at Wolt. We are constantly working on integrating further payment methods. 💬 Can Wolt deliver to a park or a place without an exact address? Yes we can, just follow these short steps, 1. Choose what you're in the mood for, go to the checkout and choose “Wolt delivery”. 2. Press “Choose a delivery address” and “choose another address” from the scroll down menu. 3. Press “Add new address” and “Use a map to do this instead”. 4. Drag the pin to where you want your delivery! If you haven't received an answer to your questions you're more than welcome to contact our excellent customer support. Just go to your profile by pressing “Me” and press “Customer support” to start a chat. We always respond in your local language and are happy to talk! You may also reach our customer support by going to your Profile > Quick links and pressing “Customer support” right there, great, huh?!