User Terms of Service and Purchase

By using the Wolt Service or otherwise accepting, e.g. by ticking a respective box, you agree to be bound by these User Terms of Service and Purchase (“Terms of Service and Purchase”).

         The Terms of Service and Purchase consist of the “Terms of Wolt Service” (see section II.), which apply to the use of the Wolt Service, and the “Terms of Purchase” (see section III.), which apply to future Purchase Agreements for goods and associated delivery services (if applicable) from Wolt through the Wolt Service, as well as the “General Terms” which will apply to both, the use of the Wolt Service and the purchase of goods and services through the Wolt Service (see section I.).

         Deviating general terms and conditions of the User are not recognized, unless Wolt expressly agrees to their validity in writing.

         Please read the following Terms of Service and Purchase carefully before using the Wolt Service and purchasing goods and services from Wolt through the Wolt Services. If you do not agree with the Terms of Service and Purchase, you cannot use the Wolt Service and/or make purchases through the Wolt Service. These Terms of Service and Purchase apply to any use of the Wolt Service and to the Purchase Agreements made hereunder. A more detailed description of the Wolt Service and information on system requirements is available at wolt.com.

         The Terms of Service and Purchase are concluded between Wolt and the User only. This does also apply in case the iOS Wolt App is downloaded from Apple’s App Store. Apple Inc. is not responsible for the Wolt App or the content thereof. You agree that Apple Inc., and Apple Inc.’s subsidiaries (“Apple”), are third party beneficiaries of the Terms of Service and Purchase, and that, upon your acceptance of the Terms of Service and Purchase, Apple will have the right (and will be deemed to have accepted the right) to enforce the Terms of Service and Purchase against you as a third party beneficiary thereof.

I.           General Terms

1.          Identity of Wolt

·      Wolt, means Wolt Enterprises Deutschland GmbH, Große Hamburger Str. 32, 10115 Berlin, 3rd floor, business ID: HRB 217122 B

·      Trade name: “Wolt",

·      Email address: support@wolt.com.

2.          Definitions

2.1    “Partner” means a restaurant or other service partner who has signed a partner agreement with Wolt and whose products and delivery services, if applicable, are sold by Wolt through the Wolt Service.

2.2    “Purchase Agreement” means an agreement for the purchase of delivery services and Partner’s products, if applicable, made on an Order between you and Wolt. The Purchase Agreement forms a binding agreement between Wolt and the User.

2.3    “Wolt” means Wolt Enterprises Deutschland GmbH, Große Hamburger Str. 32, 10115 Berlin, 3rd floor business ID: HRB 217122 B

2.4    “Wolt App” means a digital application called “Wolt” provided by Wolt for natural persons to order products of Wolt’s Partners from Wolt.

2.5    “Wolt Service” means both Wolt App and Wolt website wolt.com and other additional locations as mentioned at wolt.com.

2.6    “User” or “you” means a natural person using the Wolt Service. The User must be of the age of 18 years or older.

3.          Applicable Law and Dispute Resolution

3.1    These Terms of Service and Purchase shall be governed by and construed in accordance with the laws of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

3.2    If the User is a merchant, a legal entity under public law or a special fund under public law, disputes arising from these Terms of Service and Purchase shall be resolved by the courts of Berlin, Germany.

3.3    Settlement of disputes: The European Commission has created an internet platform for the online settlement of disputes. The platform serves as a contact point for out-of-court settlement of disputes concerning contractual obligations arising from online purchase contracts. This platform and further information thereof can be found on ec.europa.eu/odr. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

4.          Amendments

4.1    These Terms of Service and Purchase are subject to amendments.

4.2    You can find the current version of the Terms of Service and Purchase on the Wolt website. We will not make substantial changes to the Terms of Service and Purchase or reduce the rights of the Users under the Terms of Service and Purchase without providing a notice thereof. Wolt shall notify the User of the changes to the Terms of Service and Purchase at least six weeks in advance before the amended Terms of Service and Purchase enter into force. If the User does not accept the changes to the Terms of Service and Purchase, it shall have a right for termination effective immediately. If the User does not make use of the right of termination, he/she is considered to have accepted the changes to the Terms of Service and Purchase. Wolt will inform the User about such consequences in the notice on the changes to the Terms of Service and Purchase.

5.          Assignment

5.1    Wolt shall be entitled to assign all or any of its rights or obligations under the Terms of Service and Purchase in whole or part to an affiliate or successor or to a purchaser or acquirer of its business assets relating to Wolt Service without the User’s prior consent.

5.2    The User shall not be entitled to assign any of its rights or obligations under the Terms of Service and Purchase in whole or part.

6.          Limitation of Liability

6.1    Wolt shall be liable to the User in case of intent and gross negligence in accordance with the statutory provisions.

6.2    In other cases Wolt shall be liable - unless otherwise provided for in Section 6.3 below - only in the event of a breach of a contractual obligation, the fulfilment of which is essential for the proper execution of the agreement and on the observance of which the User may regularly rely (so-called cardinal obligation or “Kardinalpflicht”), limited to compensation for foreseeable and typical damage. In all other cases the liability of Wolt is excluded subject to the provision in 6.3.

6.3    Wolt’s liability for damages resulting from injury to life, body or health and under the German Act on Product Liability (Produkthaftungsgsetz) or other mandatory liability under applicable law shall remain unaffected by the limitations and exclusions of liability of this Section 6.

7.          Term and termination

7.1    These Terms of Service and Purchase are in force as a binding agreement between Wolt and the User until further notice. Both Wolt and the User are entitled to terminate these Terms of Service and Purchase at any time and without cause by giving a termination notice without observance of a notice period to the respective other party.

7.2    The User can discontinue the use of the Wolt Service at any time. Wolt can discontinue providing the Wolt Service permanently or temporarily at any time.

7.3    The rights pursuant to sections 7.1 and 7.2 do, however, not affect any obligations with regard to Orders that have already been placed by the User and confirmed by Wolt but that have not yet been paid for by the User.

II.         Terms of Wolt Services

1.          Description of the Wolt Service

1.1    Wolt provides an online store in which the User can purchase food products and delivery services, if applicable, from Wolt. The online store is accessible through the Wolt Service. A more detailed description of the Wolt Service and information on system requirements is available at wolt.com.

1.2    The use of the Wolt service is free of charge. However, using the Wolt Service for ordering products from Wolt will result in an obligation for payment. You agree to pay for all purchases arising from your use of the Wolt Service.

2.          User Accounts

2.1    In order to use the Wolt Service, the User must create a user account by following the registration instructions in the Wolt Service. The Wolt Service is only available to persons of the age of 18 years or older. You may not register as a User if you do not fulfill this requirement.

2.2    Account registration requires you to create a username and password and to submit to Wolt certain personal data such as your name, address, email, phone number and information on at least one valid payment method. You agree to maintain the information on the account accurate, complete and up-to-date. You must keep the payment information that you have submitted to your user account updated. The Wolt Service credentials are personal. The User shall ensure that any user account credentials and equivalent information required to access the user account of the User are kept confidential and used in a secure manner not accessible by third parties. A User may have only one personal user account. If you wish to delete your account, please contact us by using the contact details above in section I.1.

2.3    The User will not: (i) use or attempt to use another person’s personal Wolt account and/or access another person’s personal payment data through the Wolt Service or use another person’s personal payment cards when using the Wolt Service, without consent of that other person; (ii) create a Wolt account using a fake identity or an identity of another person; or (iii) access the Wolt Service except through the interfaces expressly provided by Wolt, such as the Wolt App and Wolt website.

2.4    Where it is suspected that any unauthorized person has become aware of a User’s user account credentials or has access to the user account of the User, the User shall immediately inform Wolt thereof. The User shall be responsible for any use of the Wolt Service and any activity under the user account of the User.

2.5    Wolt is entitled to remove a User from the Wolt Service with immediate effect if: (i) the User abuses the Wolt Service or causes any harm or detriment to the use of the Wolt Service or the Partners or Wolt or Wolt’s employees; or (ii) Wolt has reasonable belief of fraudulent acts by the User when using the Wolt Service.

2.6    For more information on how Wolt processes your personal data, please see the Wolt Privacy Statement.

3.          Wolt credits and tokens

3.1    The Users of the Wolt Service can obtain Wolt credits or tokens e.g. by inviting new users to sign up to the Wolt Service. The User can use obtained Wolt credits and tokens to get a discount on his/her purchases made through the Wolt Service.

3.2    Wolt offers each User a personal referral code. A new User signing up to the Wolt Service is granted credits or tokens when using such personal referral code when registering to the Wolt Service for the first time.

3.3    Further information on the use of the personal referral code can be found in the Wolt Service in your user profile.

3.4    Wolt may unilaterally determine the conditions applicable to the granting, use and validity of the Wolt credits and tokens.

3.5    Any signing-up bonus credits or tokens can be used only once.

3.6    Wolt credits and tokens cannot be exchanged to cash.

3.7    The Wolt credits and tokens will be nullified if Wolt detects any abuse of Wolt credits, tokens or the personal referral code or suspects or detects that Wolt credits, tokens or the personal referral code have been granted on incorrect grounds or used in violation of these Terms of Service and Purchase. In such cases, Wolt shall be entitled to invoice the amount that was paid using such Wolt credits or tokens to the User (meaning the amount of the discount provided). In addition, Wolt reserves the right to exclude respective Users from the future use of credits, tokens or the personal referral code.

4.          Intellectual Property Rights and rights of use

4.1    All Intellectual Property Rights in or related to the Wolt Service and thereto related documentation and all parts and copies thereof shall remain exclusively vested with and be the sole and exclusive property of Wolt and/or its subcontractors/licensors. “Intellectual Property Rights” shall mean copyrights and related rights (including database and catalogue rights and photography rights), patents, utility models, design rights, trademarks, tradenames, trade secrets, know-how and any other form of registered or unregistered intellectual property rights.

4.2    You have a limited, non-exclusive, revocable, non-transferable, and non-sublicensable right to access and use the Wolt Service and the content made available through the Wolt Service in the form offered to you by us from time to time solely for the purposes set out herein. In case the iOS Wolt App is downloaded from Apple’s App Store by the User, the license granted to the User under this section 4.2 is further limited to a license to use the Wolt App on any Apple-branded products that the User owns or controls and as permitted by the usage rules set forth in the App Store terms of service and these Terms of Service and Purchase. Any rights not expressly granted to the User herein are reserved by Wolt and Wolt’s licensors.

4.3    These Terms of Service and Purchase do not grant the User any rights in or to Intellectual Property Rights in or related to the Wolt Service and all rights not expressly granted hereunder are reserved by Wolt and its subcontractors/licensors. The right granted according to section 4.2 remains unaffected.

4.4    Wolt may, in its sole discretion, permit you from time to time to submit, publish or otherwise make available to Wolt through the Wolt Service content and information, such as feedback and support requests related to the Wolt Service, or submissions for competitions and promotions (“User Content”). Any User Content provided by you remains your property. However, by providing User Content to Wolt, you grant Wolt a worldwide, perpetual, irrevocable, transferable, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works of, distribute and publicly display such User Content in all formats and current or future channels, without further notice to or consent from you, and without the requirement of payment to you or any other person or entity, as far as the User Content is used within the Wolt Service.

4.5    The User will not: (i) copy, modify or create derivative works of the Wolt Service or any related technology; (ii) reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code for the Wolt Service or any related technology, or any part thereof, except if and to the extent permitted by applicable, mandatory statutory provisions; (iii) remove any copyright, trademark or other proprietary rights notices contained in or on the Wolt Service; (iv) remove, cover or obscure any advertisement included on the Wolt Service; (v) collect, use, copy, or transfer any information obtained from the Wolt Service without the consent of Wolt; or (vi) use bots or other automated methods to use the Wolt Service.

4.6    Apple shall not be responsible for any investigation, defense, settlement or discharge of any claim that the iOS Wolt App or your use of it infringes any third party intellectual property right.

5.          Additional Provisions for use of the Wolt Service

5.1    Wolt is constantly developing the Wolt Service and Wolt may change or remove different parts of the Wolt Service, including features and the Partner’s products available in the Wolt Service in part or in whole.

5.2    You are not permitted to use the Wolt Service or any content thereof for other than non-commercial purposes. Use of any kind of systematic retrieval, such as use of any robot, spider, web crawler, extraction software, automated process and/or device to scrape, copy and/or monitor any portion of the Wolt Service is strictly forbidden.

5.3    The User must comply with applicable third party terms of agreement when using the Wolt App or the Wolt Service.

5.4    You shall be responsible for obtaining and maintaining any devices or equipment (such as telephones) and connections needed for access to and use of the Wolt Service and all charges related thereto.

5.5    The User represents and warrants that (i) he/she is not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) he/she is not listed on any U.S. Government list of prohibited or restricted parties.

5.6    Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Wolt App. To the extent that any maintenance or support is required by applicable law, Wolt, not Apple, shall be obligated to furnish any such maintenance or support. To the extent any warranty exists under law that cannot be disclaimed, Wolt, not Apple, shall be solely responsible for such warranty. Wolt, not Apple, is responsible for addressing any claims of the User or any third party relating to the iOS Wolt App or the User’s possession and/or use of the iOS Wolt App, including, but not limited to: (i) product liability claims; (ii) any claim that the iOS Wolt App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation, including in connection with the iOS Wolt App’s use of the HealthKit and HomeKit frameworks.

6.          Complaints

Please note that the Wolt Service may at any time be interrupted or permanently discontinued. The Wolt Service may also be temporarily suspended. Do not use the Wolt Service for backing up any data. However, Wolt makes reasonable efforts to provide the Wolt Service without errors and in a timely manner. Any rights under the Terms of Service and Purchase and applicable law derived from an interruption, suspension or error in the Wolt Service remain unaffected.

III.      Terms of Purchase

1.          Description of the Purchase Service

1.1    Wolt provides an online store in which the User can purchase products and delivery services, if applicable, from Wolt. The online store is accessible through the Wolt Service. A more detailed description of the Wolt Service and information on system requirements is available at wolt.com.

1.2    Wolt provides the information about products and services, if applicable, in the Wolt Service, including information on menus and product prices. The information on the delivery fee applicable at each time is provided in the Wolt Service as well.

1.3    If you have allergies or other dietary restrictions, please contact the Partner of the relevant Partner’s product. The Partner will provide food-specific information upon request on Wolt’s behalf, in addition to the information provided by Wolt in the Wolt Service.

2.          Formation of contract

2.1    The User may select the Partner’s products and services that the User wishes to purchase from Wolt and add these to his/her shopping cart. The presentation or advertisement of Partner’s products in the Wolt Service does not constitute a binding offer to conclude a Purchase Agreement.

2.2    The User makes a binding offer to purchase the selected products and services from Wolt pushing the button titled “binding payment for purchase” when placing the order (“Order”). Each time when placing an Order the Terms of Purchase agreed between the parties – as amended in accordance with section I.4 – shall apply. Wolt will then confirm the receipt of the Order without undue delay by electronic means, in which the User's Order is listed again. The confirmation of receipt of the Order merely documents that Wolt has received the User’s Order and does not constitute acceptance of the offer.

2.3    The User and Wolt enter into the Purchase Agreement only upon acceptance of the Order by Wolt. The Order is accepted by Wolt only if Wolt has provided the User with a notice of acceptance. With this notice of acceptance at the latest provided upon delivery of the goods, the complete text of the underlying Purchase Agreement (consisting of Order, applicable Terms of Purchase and order confirmation) is provided to the User by Wolt in form of a durable data medium, e.g. e-mail or print. The text of the underlying Purchase Agreement will be stored in compliance with data protection laws.

2.4    After the Order has been placed by the User, the Order cannot be cancelled by the User. You cannot withdraw or cancel an Order for products or delivery services once you have placed it, unless such right is provided under the Purchase agreement and/or applicable law. If the User is a consumer within the meaning of section 13 German Civil Code (Bürgerliches Gesetzbuch) the right of revocation, if applicable, as further referenced in section 3. remains unaffected.

2.5    Prior to placing an Order you should carefully review your selection. Before placing the Order the User may review and change the details of his/her Order at any time.

2.6    When you use the Wolt Service, there may be a minimum value for purchase required, in which case you will be notified thereof before you place the Order on the Wolt Service. Where an Order fails to meet the required minimum value, you will have the possibility to pay the difference to meet the minimum value or to add more products to your Order in order to reach the minimum value for an Order.

3.          Right of revocation

3.1    If the User is a consumer within the meaning of section 13 German Civil Code (Bürgerliches Gesetzbuch), he/she shall be entitled to a right of revocation in accordance with the statutory provisions, of which Wolt provides more detailed information below. Consumer in this sense (and in the sense of this Terms of Purchase) is any natural person who uses the Wolt Service and places Orders for a purpose which can predominantly not be attributed to his/her commercial or self-employed professional activity.

3.2    The User who is a consumer shall not have a right for revocation if statutory provisions provide for a respective exclusion from the right of revocation. For agreements or parts of agreements that fall under the respective exclusions, the User has no right of revocation. According to statutory law the right of revocation shall, inter alia, not exist for the following contracts:

-       contracts for the supply of goods that are not pre-fabricated and the production of which is governed by an individual choice of or decision by the consumer, or that are clearly tailored to personal needs of the consumer,

-       contracts for the supply of goods which are highly perishable, or which may quickly pass their expiration date,

-       contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if such goods were unsealed after delivery,

-       contracts for the supply of goods which, according to their nature, are inseparably mixed, after delivery, with other items,

-       certain contracts for the provision of services in the fields of accommodation other than for residential purposes, transport of goods, car rental services, deliveries of food and beverages, or services related to leisure activities, if the contract provides for a specific date or period of performance.

 

Instruction on right of revocation

 

Right of revocation

 

You have the right to revoke this contract within fourteen days without giving any reasons.

The revocation period shall be fourteen days from the day on which you or a third party named by you who is not the carrier of the order have taken possession of the last goods of the respective order.

 

In order to exercise your right of revocation, you must inform us (Address: Wolt Enterprises Deutschland GmbH, Große Hamburger Str. 32, 10115 Berlin, 3rd floor, Germany; E-mail: support@wolt.com) of your decision to revoke this contract by means of a clear statement (e.g. a letter sent by post or e-mail). You can use the attached model revocation form, which is, however, not mandatory.

 

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

 

Consequences of the revocation

 

If you revoke this agreement, we will refund to you all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a different method of delivery than the cheapest standard delivery offered by us), promptly and no later than fourteen days from the date on which we received notice of your revocation of this Agreement.

 

For this refund we will use the same means of payment as you used for the original transaction unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

 

You shall return or deliver the goods to us immediately and in any event no later than fourteen days after the day on which you notify us of the revocation of the agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

Model revocation form

 

(If you want to revoke the contract, please fill out this form and send it to us.)

 

-       To Wolt Enterprises Deutschland GmbH, Große Hamburger Str. 32 10115, 3rd floor, Germany; E-Mail: support@wolt.com):

 

-       Herewith I/we (*) revoke the agreement concluded with me/us (*) regarding the purchase of the following goods (*)/ the provision of the following services (*)

-       Ordered on (*)/received on (*)

-       name of the consumer(s)

-       address of the consumer(s)

-       signature(s) of the consumer(s) (only in case of notification on paper)

-       date

 ________

(*) Delete as applicable.

4.          Payments

4.1    The User, will pay the purchase price set out in the Order to Wolt. The User’s payment obligation shall arise upon conclusion of the Purchase Agreement.

4.2    The User may fulfil the payment obligation under the Purchase Agreement only by using one of the relevant online payment methods provided in the Wolt Service. The User is informed on the applicable payment methods in the Wolt Service.

4.3    In case the user chose credit card as payment method, the payment will be automatically charged from the User’s credit card upon delivery of the Order. Wolt is entitled to make an authorisation hold on the User’s credit card once the Order has been placed through the Wolt Service.

5.          Processing of an Order

5.1    After having accepted the Order, Wolt will transmit the details of the Order to the Partner.

5.2    The respective Partner providing the Partner’s products selected by the User acts as a subcontractor of Wolt and will prepare (and deliver, if delivery services have been ordered from Wolt) the products set out on the Order to the User on behalf of Wolt. If delivery services by Wolt have been ordered the Partner will provide the ordered Partner’s products to Wolt and Wolt will carry out the respective delivery to the User (see section 6). In case the User has selected the collection or eat-in option at the Partner’s point of sale, the Partner will provide the ordered products to the User on behalf of Wolt at its point of sale (see sections 7 and 8).

5.3    The User shall observe all applicable rules and regulations when using the Wolt Service.

5.4    The User will be refused delivery or handing over of alcoholic beverages and/or tobacco products and other products containing nicotine in case he/she is unable to provide sufficient documentation (e.g. driver’s license, personal identity card) to the courier delivering or the Partner handing over the Order, providing evidence that the User is at least 18 years of age. The User may be refused delivery or handing over of alcoholic beverages and/or tobacco products and other products containing nicotine also in other cases stipulated by laws in the country where the User is located (e.g. if the User is showing signs of intoxication).

5.5    Wolt is entitled to refuse any Orders from a User if: (i) the User places a false Order (for example by not paying or by not being present on the delivery or collection location in order to receive the Order) or otherwise fails to comply with his obligations arising from these Terms of Purchase, or (ii) there is reasonable doubt about the correctness or authenticity of the Order.

6.          Delivery of an Order

6.1    If the User orders the delivery of the Order through the Wolt Service, the Order will be delivered to the location confirmed by the User in the Wolt Service. The User also has to provide a complete and accurate street address for the confirmed location in the Wolt Service. The User is solely responsible for providing complete and accurate street address and instructions for the delivery of Orders on the Wolt Service.

6.2    The User must be available to receive calls at the phone number the User has submitted to the Wolt Service. If the phone number provided by the User cannot be reached, the delivery may, to an extent permitted by applicable laws, be cancelled by Wolt and the User may be charged for the full price of the Order.

6.3    The User may place an Order to be delivered as soon as possible (“Standard” delivery option) or by pre-ordering a certain delivery time (“Pre-order” delivery option). The User is asked to set a respective option during the ordering process on the Wolt Service.

6.4    “Standard” delivery option: The User must be present at the confirmed location set out in the Order between the time of making the Order until the products set out in the Order have been received. If the User is not available at the location he/she has confirmed, within ten minutes of the arrival of the delivery of the ordered products and the User does not respond after two contact attempts by the courier making the delivery, the courier may leave the confirmed location set out in the Order and the User may be charged for the full price of the Order.

6.5    “Pre-order” delivery option: The User must be present at the confirmed location between ten minutes prior to the pre-ordered delivery time until the moment of delivery in order to receive the Order.

7.          Collection of an Order at the Partner’s point of sale

7.1    If the User has not ordered delivery of the Partner’s products set out in the Order, but the collection at the Partner’s point of sale, the products can be collected at the Partner‘s point of sale the User has chosen in connection with the Order. The User will receive a separate electronic confirmation when the products are ready for collection. The Partner or Wolt may set conditions for the identification of the User when collecting the products set out in the Order.

7.2    Wolt shall retain the ordered products for 60 minutes after Wolt has notified the User that the Order is ready for collection at the Partner’s point of sale. However, this obligation is limited to the opening hours of the particular Partner’s point of sale and the Order has to be collected before the closing time of said Partner‘s point of sale.

8.          Eat-in Order

If the User has selected the option to consume the products set out in the Order at the Partner‘s point of sale, the User will receive a separate electronic confirmation about the expected time the products will be ready to be consumed at the Partner’s point of sale. The Partner or Wolt may set conditions for the identification of the User when providing the products set out in the Order.

9.          Time estimates

Any delivery time or pick-up time or other time estimate communicated to the User by Wolt in the Wolt Service are only estimated times. There is no guarantee that the Order will be delivered or available for collection or consumption at the estimated time. Time estimates may also be affected by factors that are beyond Wolt’s control, such as traffic jams, rush hours and weather conditions.

10.       Complaints

10.1  If there are any defects in the (delivery of the) Order, the User may contact the customer service of Wolt through the in-app customer support chat or at support@wolt.com.

10.2  The User who has discovered shortcomings in the performance of the Purchase Agreement may submit any complaints to Wolt, with clear descriptions of said shortcomings.

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Updated 22 July 2020